Process Manager

The Process Manager at 2K Games is tasked with driving process improvement initiatives to enhance efficiency and standardization within projects. Key responsibilities include managing tools like Confluence, Jira, and TestRail to facilitate smooth execution, as well as creating vital documentation and process walkthroughs. Additionally, the Process Manager will act as a liaison between project teams and department leaders, fostering effective communication.

To qualify for the Process Manager role at 2K Games, candidates should have at least 5 years of experience in a Quality Assurance Management position, coupled with a background in both pre-production and live operations of AAA game products. Familiarity with tools such as Jira, Confluence, and TestRail is essential, along with excellent writing and documentation skills.

The salary range for a Process Manager position at 2K Games in California starts between $85,800 and $126,960 per year. Actual base pay may differ based on market location, individual qualifications, and experience. Additionally, the overall compensation package may include bonuses and equity awards, alongside a comprehensive offering of medical and financial benefits.

Absolutely! At 2K Games, fostering an inclusive work environment is a top priority. The company encourages candidates from diverse backgrounds to apply and values the unique contributions each individual brings. Everyone is supported in their journey to succeed, reflecting the commitment to diversity across all levels of the organization.

The Process Manager at 2K Games will work extensively with tools such as Jira, Confluence, and TestRail. These tools will help in managing projects, documenting processes, and executing quality assurance initiatives effectively across different teams and projects.

To effectively improve processes in game development, I focus on thorough analysis and understanding of existing workflows. I would collaborate with teams to identify bottlenecks and inefficiencies, suggest data-driven changes, and implement those strategies effectively, ensuring that all stakeholders are involved throughout the process.

In my previous role, I utilized Jira to manage workflow, track project progress, and collaborate with cross-functional teams. I focused on customizing Jira to meet project needs and enhance visibility, which directly contributed to efficient communication and timely project completions.

Effective documentation is crucial, and I prioritize clarity and accessibility. I outline processes with concise language while ensuring that visuals like flowcharts or infographics accompany text when necessary. Additionally, I regularly review and update documentation to keep it relevant and useful for all team members.

I address communication challenges by fostering an open environment. I encourage feedback and regular check-ins, which help in identifying issues early on. I also utilize collaborative tools to keep everyone informed and aligned, ensuring that all voices are heard and understood within the team.

I have over five years of leading QA processes, where I developed test plans, executed test cases, and collaborated closely with development teams to ensure quality standards. My experience includes both pre-production testing and support during live operations, giving me a comprehensive understanding of QA within the game development cycle.

In a fast-paced environment, I utilize prioritization frameworks such as the Eisenhower Matrix to distinguish between urgent and important tasks. I break down larger projects into actionable steps, assign deadlines, and regularly reassess priorities based on project needs and stakeholder input.

To gauge process effectiveness, I rely on data analysis and feedback. I track key performance metrics, conduct post-project reviews, and solicit input from team members to identify areas for improvement. This continuous feedback loop allows me to make informed adjustments to optimize workflows.

Fostering collaboration begins with understanding the strengths and skills of each team. I facilitate cross-team meetings to promote knowledge sharing, utilize collaborative software for real-time communication, and encourage joint problem-solving sessions to create a cohesive working environment.

I stay current by following industry publications, attending webinars, and participating in professional networks. Additionally, I continuously explore new tools and methodologies to implement best practices in quality assurance, ensuring that my work aligns with the latest advancements in the field.

In a previous role, I led a project to streamline the testing process for a AAA game title. By analyzing the existing workflow, I implemented automation tools and established a more effective testing framework. As a result, we reduced testing time by 30%, leading to a smoother game launch and positive reception from both players and stakeholders.