Senior Director, Technology Operations

The Senior Director, Technology Operations at 2K will oversee incident management, lead a 24x7 operations engineering team, and ensure game day readiness for title launches. This role is about driving a positive player experience while managing risks and working closely with studio development teams.

Candidates will need 9 to 12+ years of experience in operations management, specifically in incident management and risk assessment. A strong metrics-driven focus and experience in leading and scaling operations engineering teams are also essential for success in this role at 2K.

By managing risk and minimizing the impact of incidents, the Senior Director of Technology Operations helps ensure a seamless gaming experience. This role is crucial to maintaining high uptime for services and enhancing gameplay quality, directly affecting player satisfaction.

2K fosters an inclusive and collaborative culture. As the Senior Director, you'll work with international teams and build strong relationships, emphasizing transparency and continuous improvement, which helps in maximizing learnings and driving effective change.

This role at 2K provides significant growth opportunities, including leading innovative projects, shaping strategic operations, and mentoring teams. The fast-paced environment encourages personal and professional development, all while impacting some of the most beloved gaming franchises.

I prioritize establishing comprehensive processes to respond rapidly to incidents, ensuring clear communication across all teams and stakeholders. A blameless culture helps to learn from each incident and drive continuous improvements.

I would develop performance testing and chaos testing protocols in collaboration with cross-functional teams to ensure our platforms can handle forecasted demand and minimize risks associated with major launches.

I regularly analyze data to identify areas needing improvement. By setting key performance indicators, I can focus the team on achieving measurable outcomes that enhance the player experience.

I prioritize regular check-ins, clear communication, and shared goals to ensure alignment across various teams. Building relationships and encouraging an open dialogue allows for effective collaboration and engagement.

In previous roles, I've led initiatives to evaluate system vulnerabilities, developing data-driven assessments that inform our incident response strategies and ensure we mitigate risks proactively.

A blameless culture encourages teams to learn from failures without fear of repercussions. I advocate for thorough investigations of incidents, focusing on processes and systems rather than individuals to foster a learning environment.

I once coordinated a global cross-functional project where team members had varied perspectives. By valuing each input and facilitating open discussions, we successfully achieved our project goals on time.

Player experience is paramount. I believe operations should operate seamlessly in the background while ensuring that any incidents are resolved quickly, keeping our players engaged and satisfied.

I recently revamped our incident response framework, introducing automated monitoring tools that have reduced response times by 30%, allowing us to resolve issues faster and maintain service quality.

I regularly attend workshops, webinars, and industry conferences. Additionally, I subscribe to leading publications to stay informed about the latest technologies and best practices in operations management.