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Logistics Coordinator

About the Role

As the Logistics Coordinator, you will work closely with 2Modern’s network of vendors and freight partners to ensure 2Modern’s Residential and Trade customers receive their Large Furniture orders in a safe and timely manner.

Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern’s Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise.

The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions.

Core Responsibilities and Daily Activities

  • Coordinate timely and accurate shipments between shippers and carriers
  • Ensure accuracy of shipping documents
  • Identify and fix shipping errors
  • Problem-solve transportation challenges before or during transit
  • Collaborate with internal teams on follow-ups and ad-hoc requests
  • File and manage Shipping Claims (Damage, Loss, etc)

Skills and Qualifications

  • Strong communications skills
  • Excellent organizational capacity
  • Collaborative attitude
  • Solution-oriented mindset
  • Critical- and Lateral-thinking ability
  • Research and analysis skills

Preferred Qualifications

  • Familiarity with best practices in Residential and White Glove freight management
  • Ability to use data in making logistics more efficient
  • Strong customer service capabilities
  • Understanding of both warehouse and transportation management
  • Capacity to multitask
  • Strong time management skills
  • Ability to prioritize tasks based on needs and workflow
  • Experience working with ecommerce, CRM systems, and fulfillment

Hours: This position is full-time and is remote/telecommute, 40 hours a week, open to candidates with standard working hours for a shift between (7am – 4pm Pacific) weekdays.

Start Date: Immediate

Please include the following with your application:  

  • Resume
  • Hourly Rate or Current Salary Requirements
  • Available start date
  • 3 References

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Logistics Coordinator, 2Modern

If you're an organized and solution-oriented individual looking for a fulfilling role, 2Modern invites you to join our team as a Logistics Coordinator! In this position, you'll be at the heart of our operations, collaborating closely with our dedicated network of vendors and freight partners to ensure that our Residential and Trade customers receive their Large Furniture orders safely and on time. Your day-to-day will be dynamic and engaging; you’ll create and coordinate shipments while communicating regularly with our Customer Support and Trade Sales teams to keep everyone updated on shipping schedules and service upgrades. We’re looking for someone who thrives in a team environment and has a passion for Excellent Customer Service. Your core responsibilities will include coordinating timely shipments, ensuring the accuracy of shipping documents, and solving any transportation challenges that may pop up. You’ll also file and manage shipping claims effectively. We believe in fostering a collaborative culture, so your strong communication skills and problem-solving mindset are crucial to your success. This role offers you the chance to build meaningful relationships with colleagues while making logistics more efficient. With a full-time remote structure, you can work comfortably from anywhere while focusing on delivering the best freight solutions possible. If you have experience with eCommerce or CRM systems, and enjoy a fast-paced environment, then we’d love to hear from you. Apply today and see how you can be part of our journey at 2Modern!

Frequently Asked Questions (FAQs) for Logistics Coordinator Role at 2Modern
What are the main responsibilities of a Logistics Coordinator at 2Modern?

As a Logistics Coordinator at 2Modern, your main responsibilities include coordinating shipments between shippers and carriers, ensuring that all shipping documents are accurate, and solving transportation challenges. You'll also collaborate with internal teams for follow-ups and manage shipping claims such as damages or losses, providing exceptional service that keeps our customers happy and informed.

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What skills are required to be a successful Logistics Coordinator at 2Modern?

To be successful as a Logistics Coordinator at 2Modern, you should possess strong communication skills, excellent organizational abilities, and a collaborative attitude. Being solution-oriented, having critical thinking skills, and being capable of multitasking in a fast-paced environment are key. Familiarity with residential and white glove freight management is preferred, as is experience with eCommerce and CRM systems.

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What qualifications are preferred for the Logistics Coordinator position at 2Modern?

While a background in logistics is important, 2Modern looks for candidates who demonstrate strong customer service capabilities and an understanding of both warehouse and transportation management. Preferred qualifications include the ability to leverage data for efficient logistics operations and excellent time management skills to prioritize tasks effectively.

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Is the Logistics Coordinator position at 2Modern remote?

Yes, the Logistics Coordinator position at 2Modern is fully remote, allowing you to work from any location. We offer a flexible schedule for those who can work standard hours, specifically weekdays from 7 am to 4 pm Pacific Time. This setup is designed to support a work-life balance while ensuring that you can still collaborate effectively with your team.

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What should I include with my application for the Logistics Coordinator role at 2Modern?

When applying for the Logistics Coordinator position at 2Modern, you should include your resume, hourly rate or current salary requirements, available start date, and three references. This information helps us gauge your experience and fit for our team!

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Common Interview Questions for Logistics Coordinator
What experience do you have with coordinating shipments?

In answering this question, highlight any specific roles you've had where you coordinated shipments. Include details about the modes of transport you’ve worked with, the volume of shipments, and any software tools you used to streamline the process.

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Can you describe a time when you had to solve a logistics problem?

Employ the STAR method (Situation, Task, Action, Result) to describe a specific incident where you faced a logistics challenge. Explain the context, what your responsibilities were, the steps you took to solve the problem, and the outcome of your actions.

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How do you prioritize tasks when managing multiple shipments?

Discuss your approach to prioritization, which may include using a checklist, assessing deadlines, and considering customer impact. Sharing an example where your prioritization led to a successful outcome can provide additional insight into your skills.

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What tools or software are you familiar with for logistics management?

List any relevant logistics management software you have experience with, such as shipping platforms or Customer Relationship Management (CRM) systems. If you’ve utilized data analytics tools to enhance efficiency, be sure to mention those as well.

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Why do you believe customer service is important in logistics?

Express your understanding that logistics directly impacts customer satisfaction. Share how excellent customer service can alleviate concerns and enhance the overall delivery experience, drawing on your past experiences or examples.

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How do you handle shipping errors when they occur?

Outline your process for discovering, resolving, and preventing shipping errors. This could include immediate communication with affected parties, documenting the error, and developing solutions to ensure it doesn’t happen again.

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What strategies do you use to communicate updates to your team?

Speak about your communication style and any tools or methods you prefer, such as regular team meetings, shared documents, or instant messaging platforms. Give examples of how these strategies have worked effectively in the past.

Join Rise to see the full answer
Tell us about your experience with filing shipping claims.

Share your process for filing shipping claims, including any details about working with damaged goods or loss incidents. Highlight the importance of meticulous documentation to ensure a smooth claims process.

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How do you ensure accuracy in shipping documents?

Detail the steps you take to verify the accuracy of shipping documents. This may include double-checking information, using templates, or relying on peers for validation before finalizing documentation.

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What do you enjoy most about working in logistics?

Express your passion for logistics, possibly mentioning how it makes you appreciate the intricacies of coordination and the satisfaction of problem-solving. Discuss how this drive helps you stay motivated in the role.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 18, 2025

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