Job details

Customer Care Resolution Associate

3 Day Blinds is a national retailer and manufacturer of window coverings, and they are seeking a Customer Care Resolution Associate to enhance the customer experience through exceptional service and support.

Skills

Customer service experience
Multi-tasking abilities
Empathy and communication skills
Time management
Technology proficiency

Responsibilities

Provide exceptional customer service to clients and internal teams
Field and answer inquiries related to product specifications and installation
Place orders and track shipments, updating all parties
Document incoming inquiries accurately and efficiently
Manage a high volume of open cases with timely resolution
Contribute to the improvement of client experience with feedback

Education

High school diploma or equivalent work experience

Benefits

Medical, dental, and vision insurance
401(k) plan with employer matching
Short-term and long-term disability benefits
Company-paid life insurance
Paid parental leave
Employee discounts on products

To read the complete job description, please click on the ‘Apply’ button

By 3 Day Blinds (Corporate)

Founded in 1978, 3 Day Blinds LLC is a manufacturer and retailer of window treatments in the United States. The company makes and sells custom window blinds, shades, and shutters made of wood, faux wood, fabric, and vinyl. 2 Day Blinds is headquar...

2 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Consumer Discretionary

TEAM SIZE