Professional Services Expert

In the role of Professional Services Expert, you will be responsible for ensuring the successful delivery of our SynaptiQ software solutions to clients, with a particular focus on client onboarding, project management, and providing technical advisory services for high-value projects. All this, while maintaining a business-oriented approach and a high standard with regards to communication and project management.

Day to day, you will take care of:

• Client onboarding: manage the activation of new clients and/or big portfolio’s into SynaptiQ while ensuring a smooth and cost-efficient process for both the client and 3E.
• Customized solution design: engage with clients to fully understand their needs, technical infrastructure, and business goals. Use this understanding to tailor the implementation of SynaptiQ to fit the client’s specific requirements
• Complex System Integration: Advise clients on the integration of SynaptiQ with other third-party systems, including SCADA systems, energy management systems (EMS), enterprise resource planning (ERP) systems, and more. Offer expertise on how SynaptiQ can be embedded into broader digital transformation initiatives.
• End-to-End Project Leadership: Take ownership of high-value projects from initial scoping through final delivery. Manage the entire project lifecycle, including planning, execution, monitoring, and closing. Ensure all client commitments are met on time and within scope.
  

Furthermore you:

• Play a key-role enhancing the interaction with the product team by (pro)actively communicating integrated solutions towards the SynaptiQ clients and by proactively defining synergies between both departments
• Support the clients in getting the most out of their usage of SynaptiQ, help clients increase revenue and reduce costs via SynaptiQ and do first line analysis of client questions in interaction with the development team
• Assist 3E’s consultancy team when delivering advanced support to SynaptiQ clients; including the analysis of performance of plants, root cause analysis of failures etc.

Degree and background:

• You are an engineer with excellent analysis, project management and communication skills.
• You have 2-5 years of experience in technical consulting or a project management role, ideally in software or renewable energy sector
  

Languages & location:

• You fluently read, speak and write in English.
• Other European languages are a plus
• You are eligible to work in the EU without need of a visa sponsorship

Software & tools:

• You have experience with programming languages like Python or Java.
• You are experienced with MySQL or other relational database management system.
• You are experienced with Excel.
• You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
• Experience with PowerBI or other BI tools is a strong plus.
• You preferably know about monitoring and communication equipment.  With a hands-on approach, you can support our customers offsite and on-site in the design, installation and commissioning of the datalogging solutions.

Soft skills:

• You have a curious mindset, always looking for ways to improve processes and tooling.
• You are Autonomous : you can make decisions and solve problems on your own.

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• Attrctive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
• Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
• Flexibility in our open-minded company.
• Home working (2 days per week) and a flexible & gliding working regime
• An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.
• Opportunities to grow in the role and become more client facing over time