A/V Technician

A-TEK is seeking an Audio/Visual (A/V) Technician to support our Federal Customer in Rockville, MD.  In this role, you will serve as a subject matter expert for the client’s A/V technology environment. You will support meeting and event management by providing virtual communication support, presentation assistance, and equipment maintenance services, as well as video-/web-conferencing virtual connections, hardware and software requirements, conference room reservations, room configuration set up and break down, presentation assistance, and videography. This position is on-site in Rockville, MD. This position requires occasional off-site and evening support.

Responsibilities and Duties:

·         Provide support to operations and support teams, including root cause analysis, when conference room A/V issues arise

·         Stay abreast of technical, industry standards, and business knowledge of A/V and Video Teleconferencing (VTC) industry directions and trends

·         Create and maintain Standard Operating Procedures (SOP) and user guides

·         Manage and maintain all A/V technology and virtual communications equipment

·         Set up, install, test, operate, and maintain equipment for A/V conferencing and teleconferencing meeting needs

·         Perform A/V system deployments, including hardware and software

·         Monitor and track conference room scheduling/reservations

·          Inventory and maintain all A/V equipment

·         Operate sound and visual equipment during live events

·         Perform maintenance actions, including inspections, service contracts, and upgrades

·         Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems

·         Conduct conference health checks to ensure all conference rooms are in working order.

·         Provide customer support during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, and WebEx setup.

·         Respond and track service request tickets in ServiceNow.

Required Qualifications and Skills:

·         Minimum of 1-2 years of A/V experience

·         Must be well versed in the control and integration of multi-room A/V systems

·         Good understanding of the interface between conference room A/V equipment and video teleconferencing codes

·         Experience with Crestron Scheduling Panels

·         Must be familiar with industry standards-based video-conferencing and other A/V and collaboration technologies and products, such as Video Recorders, Control Systems and Control Units, Tuners, Modulators, Amplifiers, TOA Audio Monitors, Plasma TV’s, HP Laptops Mac Book Pro Laptops, and/or Cisco Cameras

·         Knowledge of principles, methods, and techniques used in A/V troubleshooting and support

·         Must be able to obtain a Public Trust clearance.

Physical Requirements:

·         Moves equipment up to 50 pounds

·         Must be able to move throughout buildings on NIH Campus

Preferred but not required:

·         Certified Technology Specialist (CTS)

·         A+ Certified