Associate Director - Senior Salesforce Architect, Hybrid - job 4 of 5

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Join an organization that is committed to revolutionizing healthcare by shaping digital transformations that impact patients’ lives. As the Associate Director – Senior Salesforce Solution Architect, you will tackle complex challenges and develop innovative solutions. You will work closely with product managers, software developers, and user experience designers to bring cutting-edge technologies to production. This role requires balancing strategic vision with technology implementation, enabling our Commercial International Business to thrive.

Responsibilities:

• Define and execute a comprehensive Commercial Technology Products Delivery strategy tailored to meet the unique needs of the international business sector.
• Lead the development and implementation of Salesforce solutions, ensuring alignment with pharmaceutical industry standards and bespoke client needs.
• Transform product strategies into delivery roadmaps, prioritizing initiatives for optimal business impact and innovation.
• Oversee the design, development, and deployment of CRM products, managing the lifecycle from concept to implementation.
• Collaborate with cross-functional teams to design scalable and efficient delivery models, ensuring alignment with stakeholder requirements and expectations.
• Serve as a trusted advisor, providing strategic counsel on cloud technology transitions and critical IT decisions to executives.
• Conduct workshops and offer insights to empower clients and teams, driving transformative business outcomes through CRM solutions.
• Establish criteria and oversee metrics for measuring the success and efficiency of product delivery, implementing ongoing assessments for continuous improvement.
• Mentor and technical talent within the organization, fostering a culture of growth and excellence.
• Provide thought leadership and contribute to the development of product strategies, best practices, and innovative solutions.

• Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree (Master's or PhD) preferred.
• Minimum of 10 years’ experience focused on CRM development and implementation and 5+ years working with Salesforce.
• Experience in the healthcare, life sciences, or pharmaceutical industries.
• 5+ years of experience in product development leadership roles, demonstrating success in strategic planning and stakeholder engagement. No direct people management experience required.
• Deep understanding of Salesforce technologies (Salesforce Health Cloud, Field Service, Experience Cloud, Sales & Service Clouds) and related SaaS domains.
• Relevant Salesforce certifications (Administrator, Community Cloud, Platform App Builder, Field Service, Advanced Administrator, Sales Cloud, Data Architect, AI Associate, and others) strongly preferred.
• Excellent leadership, communication, and stakeholder management skills, capable of inspiring and motivating cross-functional teams.
• Strategic thinker with a results-oriented approach, capable of driving initiatives from conception to execution.
• Experience with relevant technologies including Salesforce Marketing Cloud, Veeva CRM, and AWS tools.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​.

• Extensive international experience strongly preferred, with exposure to global teams and management of global stakeholder expectations.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html