Educational Experience Manager, AMI- Atlanta, GA

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Summary:

Responsible for the comprehensive end-to-end customer experience strategy, the Educational Experience Manager will play an integral role in ensuring a seamless customer onboarding process, fostering customer engagement with our programs, and enhancing the overall customer experience throughout the program journey.  The ideal candidate will have strong relationship-building and communication skills, a background in customer success and onboarding strategies, and a passion for creating positive customer experiences. The Educational Experience Manager will report to the Sr. Manager, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Responsibilities:

• Support the end-to-end customer experience for the AMI Training Center programs by organizing and leading program initiatives.
• Develop and implement a structured customer onboarding process for AMI programs.  
• Manage ongoing program communications with participating HCPs.  
• Lead and manage the customer educational journey pre, during, and post-program.   
• Monitor key performance indicators (KPIs) to evaluate program effectiveness and make data-driven improvements.  
• Assist in the development and ongoing integration of a trainee education portal.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Establish and maintain strong relationships with customers.
• Implement measures to address concerns and continuously enhance the overall customer experience.
• Collaborate with cross-functional partners to ensure seamless program integration.
• Partner on delivering on-site customer experience strategies and management of customer events.
• Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
• Develop and maintain a high level of knowledge of Allergan Aesthetics products and programs.
• Perform other duties as assigned.

• Bachelor’s degree is required.
• 5+ years of experience in training and development and/or hospitality is required.
• Experience in aesthetics or healthcare industry sales, involving interaction with HCPs is desired.
• Excellent interpersonal/relationship-building and communication skills.
• Strong organizational skills and the ability to meet deadlines in a very fast-paced environment.
• High degree of flexibility in adapting to a rapidly changing environment.
• High level of accountability, reliability, agility, and responsiveness.
• Keen eye for detail, and unmatched enthusiasm for hospitality.
• High-energy, self-motivated and task-oriented.
• Comfortable integrating technology into training initiatives.
• Must be proficient in the use of Microsoft Word, Excel, and Outlook.
• Flexibility in work hours and overtime (including weekends) is required.

  Additional Requirements:

• Role is based in Atlanta, GA.
• Ability to travel up to 30% + domestically (including overnight) is required.
• Valid driver’s license issued by the state in which the individual resides, good driving record.
• Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies.

Analytical and Reading Skills:

Ability to read, understand and abide by company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.

Physical Requirements:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk and hear; up to 8 hours per day. The employee is regularly required to lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.

Work Environment:

Most work is performed in an office-like setting. The noise level in the environment is usually low to moderate.

Employee may be required to drive to different vendor locations and is exposed to outside weather conditions; close, distance, and peripheral vision are required along with the ability to adjust focus and depth perception.  

Safety:

Allergan is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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