Omnichannel Senior Program Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The US Medical Affairs AbbVie Digital Lab Omnichannel Sr. Program Manager will lead and drive projects and activities to meet medical objectives for US Medical Affairs. Effectively provide guidance and enhance omnichannel activities through aligning, training, supervising, administrating, coaching, and project/metric tracking. Independently coach and collaborate with cross functional partners, including Scientific Directors in Medical Affairs in driving implementation for new and existing projects.

A strategic thinker: Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking and personal drive. First class team player: Collaborate across multiple disciplines to ensure compliance and ability to influence cross-functional teams, US Medical Affairs and AbbVie Digital Lab leadership.

Key Responsibilities Include:

· Relationship Management: Establish and maintain high-quality relationships with key leaders, across all cross-functional areas within the company and develop a thorough understanding and knowledge in the science of the diseases, the business, and challenges.

· Collaboration/Partnerships: Work effectively with multiple departments and agencies throughout project development and implementation to keep projects/programs on time and ensure all requirements are met.

· Program/Project Communication: Responsible for day-to-day management and oversight of highly complex digital projects including, developing project plans, creating status reports, following up/communicating with all stakeholders to ensure on-time, flawless execution of projects/programs. Makes recommendations based on current program/project status to resolve issues and manage risks. Conducts quarterly business reviews with Therapeutic Areas and Digital Lab leadership.

· Initiate and Plan Program/Project: Works with medical affairs partners to establish and gain consensus on program goals, objectives, and deliverables. Responsible for building the plans and resource needs to accomplish business objectives. Lead and resolve issues or concerns during the project lifecycle. Proactively identify issues, identify root cause, and recommend corrective actions.

· Program/Project Control: Assess the degree to which changes to scope, issues and risks will affect the program working with the TA lead and business partners to gain agreement for resolution. Measure performance to assure the program is progressing as compared to original plan and budget.

· Executing and Closing Program/Project: Lead program/project teams in developing and executing a program plan ensuring that authorized resources are obtained to ensure all activities are performed. Gather lessons learned and obtain final program approval from sponsor and stakeholders.

Competencies:

• Ability to work and lead independent initiatives without day-to-day supervision
• Able to prioritize & gracefully manage competing priorities to ensure deadlines are met.
• Collaborative nature and ability to influence and guide cross-functional stakeholders without authority.
• Functional knowledge and expertise on digital platforms.
  • e.g., Veeva, CRM, email best practices.
• Acumen for how digital agencies operate: scope of work process/mgmt., timelines.
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings.
• Excellent verbal and written communication skills.
• Attention to detail and follow-through on execution.
• Strong project management abilities and critical work tool experience.
  • e.g., Excel, Visio, MS Project, PowerPoint

Key AbbVie Leadership Competencies:

• Positive “All For One” approach towards deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

• Bachelor’s degree in Business or Marketing or equivalent experience.
• 5-8 years of experience supporting digital project management within the Pharmaceutical Industry experience preferred.
• Minimum of 5 years hands-on work experience in client service, account management discipline.
• Demonstrated experience with start-to-finish planning/executing omnichannel digital marketing/CRM programs, including websites, email, emerging media tactics, mobile (apps/sites/media/SMS).
• Track record of working across large, matrixed organizations to get things done.
• Must have thorough understanding of measuring impact of digital/CRM including social analytics, SEO measurement/management, digital/mobile metrics.
• Excellent written, verbal and interpersonal communication skills to work effectively with all levels of management, teams, and vendors including the ability to communicate with both business and technical individuals.
• Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
• Exceptional knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook, Smartsheet
• Ability to work independently without day-to-day supervision.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html