Senior Director, Patient Services Strategy, AbbVie Patient Services

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Senior Director, Patient Services Strategy for Abbvie Patient Services (APS), leads a team of strategic experts, aligned by therapeutic area, with the core responsibility to translate patient journey insights and brand strategies to define, launch and evaluate care model strategies and ensure execution.   The senior director leads a team accountable for Abbvie brand care model strategy across the entire enterprise, including our growth platforms of Immunology, NEC, Oncology.   This individual is the primary point of strategic interface with the brand VPs and is the main point person for new therapeutic pipeline assets to consult on care model strategy.  The Senior Director defines the SGA investment allocation decisions for the financial plan and LRP in partnership with the APS VP.  This person will partner with the AbbVie Patient Service teams, Brand Leadership, Market Access, Trade, Legal/Compliance, and additional key stakeholders in influencing the success for patient support strategies and programs.  

 
Responsibilities will include, but are not limited to, the following:

• Lead overall strategy for the Patient Services Portfolio working with key stakeholders on current and future fit initiatives
• Represent Patient Services in key financial and executive forums (e.g. CSM, SUSTO Think Tank, etc.)
• Responsible for care model performance, financial feasibility and SGA investment allocation decisions in partnership with VP, Patient Services
• Participate in relevant brand steering committees providing patient support program expertise in the overall brand plan for new integrated programs
• Translate patient journey insights and brand strategies to define care model strategies and drive execution for new launch assets
• Assess the care model strategy and direct the insight discovery activities for newly integrated programs and existing product enhancements
• Ensure evolution of the care model strategies based upon product life cycle
• Support the pull through of the care model strategic plan across the APS organization and with key cross-functional partners
• Establish a team culture that prioritizes sharing care model insights and best practices across the patient services strategy team to identify enterprise actions/capabilities that require investment and pull through across the product portfolio
• Identify customer, access and program industry trends to enhance current patient support programs
• Establish and maintain appropriate relationships and cross functional coordination with commercial business partners in sales, managed healthcare, trade and marketing teams
• Responsible for the people leadership, development and performance management of a large team.   Leader of leaders responsibilities.
• Ability to manage 25% travel

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required

Qualifications

Prerequisite: 

• Requires minimum of a Bachelor’s Degree, Master’s Degree a plus.
• A minimum of 10 years in the pharmaceutical industry with expertise in market access, patient support, or marketing leadership, or related commercial function in the pharmaceutical or healthcare industry 
• Experience with financial planning processes and P&L acumen
• Experience leading within a matrix organization required
• Expertise in specialty pharmaceutical products is preferred.
• Candidates should have working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
• This is an office-based position. This position requires up to 25% travel.

Skills/Knowledge Required:

• Highly strategic, utilizes insights and market experience to define new strategic approaches and optimize existing models
• Able to communicate strategic vision and hold team accountable to delivering on vision
• Confidence navigating difficult discussions with brand VPs and leadership
• Financial acumen / P&L expertise
• Strong executive presence and performing in high pressure environments
• Strong writing and presentation skills.
• Ability to effectively plan, prioritize, execute, follow up and anticipate problems.
• Ability to lead across multiple functions (sales, managed healthcare, trade, marketing).
• Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment.
• Ability to influence across functions to gain consensus on solutions.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html