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Specialty Representative, Psychiatry - Mentor, OH - job 1 of 3

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. 

Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. 

  • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. 
  • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. 
  • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. 
  • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. 
  • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. 
  • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance. 
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment 

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required 
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required 
  • Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. 
  • Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies. Offers innovative ideas and solutions to maximize business opportunities to address challenges. 
  • Provides impact with ideas for the larger organization and anticipates and responds to changes. Operates effectively in a matrix environment. 
  • Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. 
  • Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. 
  • Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries). 
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials 
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. 
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. 

Key Stakeholders  

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan. 
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders. 

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialty Representative, Psychiatry - Mentor, OH, AbbVie

At AbbVie, we believe in making a real difference, and as a Specialty Representative in Psychiatry based in Mentor, OH, you'll play a vital role in that mission. Your expertise will help us deliver innovative solutions to healthcare providers, focusing on important therapeutic areas like neuroscience. In this field-based position, your responsibilities will revolve around executing our brand strategy, managing key accounts, and building long-lasting relationships with healthcare professionals. Your sales performance is crucial, and you'll be expected to meet or exceed various performance metrics and KPIs. Handling customer objections and developing a strategic call plan will be key to your success. You'll also pave the way for a better understanding of customer needs and market dynamics, sharing valuable insights with your teams to optimize our strategies. With AbbVie, there's a strong emphasis on collaboration and making impactful connections that benefit both patients and healthcare providers. Whether you're bringing innovative ideas to the table or adapting your sales approach to meet diverse customer styles, your contributions will be influential. If you’re passionate about helping improve patient outcomes and possess a deep knowledge of the pharmaceutical landscape, then this role is calling your name. Join us and be part of something bigger, where your work truly matters!

Frequently Asked Questions (FAQs) for Specialty Representative, Psychiatry - Mentor, OH Role at AbbVie
What are the key responsibilities of a Specialty Representative at AbbVie in Psychiatry?

As a Specialty Representative at AbbVie in Psychiatry, your key responsibilities include executing brand strategies, managing your designated territory, building strong customer relationships, and understanding customer needs. You'll work to meet sales performance and financial targets while delivering effective marketing objectives. Continuous improvement through pre-call planning and post-call evaluations will also be essential.

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What qualifications are needed to become a Specialty Representative in Psychiatry at AbbVie?

To become a Specialty Representative in Psychiatry at AbbVie, a bachelor's degree in health, sciences, pharmacy, or business is preferred. Alternatively, five years of relevant industry experience can replace the degree requirement. Experience in the pharmaceutical sector and demonstrated scientific knowledge are also crucial to succeeding in this role.

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What skills are essential for a Specialty Representative at AbbVie?

Essential skills for a Specialty Representative at AbbVie include strong business acumen, strategic thinking, and the ability to adapt your sales approach based on customer styles. Influence and credibility among peers, as well as the ability to build collaborative relationships, are also important for driving successful engagements and maximizing brand performance.

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How does AbbVie support the continued growth of its Specialty Representatives?

AbbVie is committed to the professional growth of its Specialty Representatives through ongoing training and support. The company encourages collaboration within teams and provides access to resources that foster development. Additionally, performance metrics and feedback ensure that representatives continuously improve their skills and achieve their targets.

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What does the work environment look like for a Specialty Representative in Psychiatry at AbbVie?

The work environment for a Specialty Representative in Psychiatry at AbbVie is dynamic and collaborative. As this is a field-based role, flexibility and adaptability are key. Representatives work closely with healthcare professionals and internal teams to drive brand strategy while managing their schedules independently to optimize coverage and access to key accounts.

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Common Interview Questions for Specialty Representative, Psychiatry - Mentor, OH
Can you describe a successful sales strategy you implemented as a Specialty Representative?

When discussing your successful sales strategy as a Specialty Representative, focus on a specific instance where your approach resulted in meeting or exceeding sales targets. Explain how you identified customer needs, adapted your strategy, and what specific actions led to closing the deal, thereby demonstrating your ability to align with AbbVie's mission.

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How do you handle objections from healthcare professionals?

In answering how you handle objections, highlight the importance of active listening and empathy. Share a precise example illustrating how you addressed a concern, provided evidence-based information, and arrived at a mutual understanding, showcasing your skills in negotiating and relationship-building.

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What strategies do you use to stay informed about changes in your territory's market landscape?

Discuss your regular practices for staying updated, such as following industry news, competitor analysis, and building relationships with local experts. Highlight how you use market intelligence to inform your calls and tailor your sales approach. This shows your proactive nature and commitment to excellence.

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How do you approach building relationships with key opinion leaders in the psychiatry field?

To build relationships with key opinion leaders, emphasize the importance of trust and credibility. Share an example of how you approached a leading figure in your field, detailing how you nurtured that relationship through consistent communication, providing value, and being available to address their needs.

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Describe a situation where you had to adapt your selling approach based on customer behavior.

When answering this question, provide a specific example where recognizing a customer’s behavior prompted you to modify your approach. This could involve adjusting your communication style or altering your presentation based on their reactions. Demonstrating your adaptability will illustrate your capacity to meet diverse customer needs.

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What do you believe sets AbbVie apart from its competitors?

Discuss AbbVie's commitment to innovation, integrity, and community service. Highlight specific examples such as the company’s focus on patient-centered outcomes and dedication to core therapeutic areas, which underscores why you are excited about representing AbbVie and contributing to its mission.

Join Rise to see the full answer
Can you explain the importance of KPIs in your previous sales roles?

When explaining KPIs, describe how they provide measurable goals and performance indicators. Share an example of how you set KPIs for yourself in previous roles, monitored your progress, and made adjustments to achieve success. This emphasizes your goal-oriented mindset and analytical skills.

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How do you prioritize your accounts within your territory?

To answer this effectively, detail your method for assessing account potential, considering factors like previous sales data and customer feedback. Illustrate how you create a structured plan to focus your efforts on high-potential accounts first while still providing some level of support to others.

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What role does teamwork play in your approach as a Specialty Representative?

Talk about the collaborative aspect of sales and how teamwork contributes to shared success. Provide an example where collaborating with colleagues enhanced your strategies or outcomes, emphasizing communication and support within the team as vital elements of excelling in your role.

Join Rise to see the full answer
Why is it important to understand the customer’s needs in the psychiatric space?

Stress the critical nature of understanding customer needs as it directly affects patient outcomes and sales performance. Explain how aligning AbbVie’s solutions with those needs not only builds trust and credibility but ultimately benefits both the healthcare providers and their patients, reflecting the company’s values.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
April 23, 2025

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