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Customer Success Manager

Job description:

Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct. This is a full-time, in-person position in our Longmont, Colorado office. 

Customer Success Manager Responsibilities:

  • Develop and strengthen client relationships in order to promote retention and loyalty
  • Assist with service adoption to fully integrate and increase client usage
  • Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
  • Use Jira/agile methodology to continually improve upon client services and drive department performance
  • Develop materials and tools for clients to self-service their interests and needs
  • Collaborate with team members to continuously improve department procedures and operations

Experience & Skills for a Customer Success Manager:

  • 3+ years in Customer Success and/or Account Management
  • A comprehensive, deep understanding of the Customer Success Journey
  • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
  • Prior experience working with SaaS business platforms
  • Experience in managing Enterprise Accounts
  • Metabase experience preferred, with sharp data analysis skills
  • Strong technical background with solid experience in software integrations
  • Exceptional people skills
  • Superior organizational skills

Compensation, Benefits & Perks of Customer Success Manager:

  • Competitive salary
  • Health Insurance - Medical, Dental, Vision, FSA
  • 401(k) with match
  • Paid Time Off & Paid Holidays
  • Casual dress code
  • Kitchen stocked with snack and drinks

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

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CEO of ABC Legal Services
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Tim Dinehart
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We are the indispensable service for legal professionals & the indispensable product for process servers. Service of Process, Locate. Filing. ABC Legal.

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Full-time, on-site
DATE POSTED
May 15, 2024

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