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Abercrombie & Fitch - Brand Representative, International Plaza

Company Description

Descripción de la empresa

Abercrombie & Fitch Co. (NYSE: ANF) es una empresa líder y global del sector de Retail tanto de ropa como de accesorios para hombre, mujer y niño que engloba cinco marcas reconocidas. La icónica marca Abercrombie & Fitch fue fundada en 1892 y tiene como objetivo hacer que cada día sea tan excepcional como el comienzo de un fin de semana largo. Abercrombie Kids mira el mundo con los ojos de un niño, donde jugar significa vida y cada día es una oportunidad para ser lo que quiera que quieras ser. Hollister cree en liberar el espíritu de un verano eterno que todos tenemos y hacer un homenaje a los adolescentes para que se sientan cómodos en su propia piel. Gilly Hicks ofrece ropa interior, homewear y pijamas y está diseñada para invitarnos a que aceptemos quienes somos por dentro. 

Las marcas comparten el compromiso de ofrecer productos de una calidad duradera y una comodidad excepcional que permite a los consumidores de todo el mundo expresar su individualidad y estilo. Abercrombie & Fitch Co. cuenta aproximadamente con 730 puntos de venta de estas marcas en Norte América, Europa, Asia y Oriente Medio, así como las páginas web www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.com and www.gillyhicks.com.

 

The Company

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all.  

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.comand www.gillyhicks.com.

Job Description

Descripción del empleo

El Brand Representative está verdaderamente comprometido. Proporciona una atención al cliente excepcional anticipándose y respondiendo a las necesidades del cliente. Debe ser una persona extrovertida, estilosa y servicial. Demuestra una conciencia aguda del ambiente de la tienda, asegurándose de que es en todas las ocasiones atento y cálido. Es capaz de entablar una conversación y crear una conexión con el cliente a través de una comunicación genuina y fluida; esto garantiza que el cliente sea siempre nuestra prioridad. Demuestra un comportamiento amigable, es seguro de sí mismo y posee destacables habilidades sociales en la zona de ventas, que se traducen en cerrar la venta. 

En qué consiste 

  • Experiencia del Cliente
  • Presentación de la Tienda y de la Zona de Ventas
  • Comunicación
  • Protección de Activos y Pérdidas
  • Políticas y Procedimientos 
  • Formación y Desarrollo

 

The Job

The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

What You’ll Do

  • Customer Experience
  • Store Presentation and Sales Floor
  • Communication
  • Asset Protection and Shrink
  • Policies and Procedures
  • Training and Development

Qualifications

Requisitos 

  • Ingles fluído
  • Flexibilidad 
  • Aprendizaje Aplicado 
  • Atención a los Detalles 
  • Multi-Tasking
  • Ética Laboral

 

What it Takes

  • Fluent in English
  • Adaptability / Flexibility
  • Applied Learning
  • Attention to Detail
  • Multi-Tasking
  • Work Ethic

Additional Information

Información adicional

Lo Que Conseguirás 

Siendo asociado en Abercrombie & Fitch (A&F Co.) te podrás beneficiar de una gran variedad de programas diseñados especialmente para encajar contigo y tu estilo de vida. A&F está comprometido con proporcionar beneficios sencillos, competitivos y comprensivos que estén alineados con la cultura y valores de la Compañía, pero aún más importante, ¡contigo! 

  • Descuento de empleado 
  • Horarios flexibles 
  • Oportunidad de promocionar
  • Oportunidad de convertirte en un Brand Affiliate
  • Formación y Desarrollo
  • Un Equipo Global de Personas que te van a Homenajear por ser TÚ MISMO

 

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! 

  • Merchandise Discount
  • Flexible Schedule
  • Opportunities for Career Advancement
  • Opportunity to Become a Brand Affiliate
  • Training and Development
  • A Global Team of People Who'll Celebrate you for Being YOU

 

MIRA COMO ES TRABAJAR EN #WORKATANF - SÍGUENOS EN INSTAGRAM @LIFEATANF

Cualquier oferta para este puesto podría estar sujeta y condicionada a que el solicitante realice los trámites de visa de trabajo aplicables. La empresa podría ponerse en contacto para informarle de los documentos que deberá aportar.

Abercrombie & Fitch Co. Es una compañía con igualdad de oportunidades/ acción afirmativa

 

SEE WHAT IT’S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$35000 / YEARLY (est.)
min
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$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Abercrombie & Fitch - Brand Representative, International Plaza, Abercrombie and Fitch Co.

Are you passionate about fashion and customer service? Join Abercrombie & Fitch as a Brand Representative at our vibrant International Plaza store in Tampa, FL! This role is all about engaging with customers and creating a welcoming shopping experience. As a Brand Representative, you'll become an essential part of our team dedicated to excellent service, always anticipating and responding to customer needs. You'll show off your stylish personality while being approachable and fun, making every customer feel unique and valued. You will have the chance to strike up conversations and genuinely connect with visitors, ensuring they have a memorable shopping experience. Not only will you be responsible for presenting the store beautifully and maintaining a keen awareness of your surroundings, but you'll also have the opportunity to showcase your exceptional sales skills, helping to close the sale. At Abercrombie & Fitch, we prioritize our associates just as much as our customers. We offer a dynamic work environment where flexibility, teamwork, and personal development are at the forefront. Join us and be part of a global community that celebrates individuality and provides excellent benefits like merchandise discounts and opportunities for career advancement. If you’re ready to help create a unique shopping journey for our customers, we want to hear from you!

Frequently Asked Questions (FAQs) for Abercrombie & Fitch - Brand Representative, International Plaza Role at Abercrombie and Fitch Co.
What are the responsibilities of a Brand Representative at Abercrombie & Fitch?

As a Brand Representative at Abercrombie & Fitch, your primary responsibilities include delivering outstanding customer service, anticipating customer needs, maintaining an inviting store presentation, and communicating effectively with customers. You'll also manage asset protection practices and be trained in policies and procedures to ensure a safe and secure retail environment.

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What qualifications do I need to apply for the Brand Representative position at Abercrombie & Fitch?

To qualify for the Brand Representative position at Abercrombie & Fitch, you should be fluent in English, adaptable, and exhibit strong attention to detail. Multi-tasking abilities and a solid work ethic are essential. If you have a passion for fashion and customer service, you’ll fit right in!

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What kind of training can I expect as a Brand Representative at Abercrombie & Fitch?

At Abercrombie & Fitch, you'll receive comprehensive training as a Brand Representative that covers product knowledge, customer engagement techniques, and store operations. This program is designed to equip you with the skills necessary for success in providing exceptional customer experiences.

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How does Abercrombie & Fitch support the career growth of Brand Representatives?

Abercrombie & Fitch is committed to the professional development of its associates. As a Brand Representative, you’ll have access to training and development programs that provide opportunities for career advancement, including the chance to become a Brand Affiliate and grow within the company.

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What employee benefits are available to Brand Representatives at Abercrombie & Fitch?

Brand Representatives at Abercrombie & Fitch enjoy various employee benefits including a merchandise discount, flexible work schedules, opportunities for promotions, and access to a global team that celebrates your individuality. These benefits are designed to support you and enhance your experience with us.

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Common Interview Questions for Abercrombie & Fitch - Brand Representative, International Plaza
What does excellent customer service mean to you as a Brand Representative at Abercrombie & Fitch?

Excellent customer service is about making each customer feel valued and understood. As a Brand Representative, this means actively listening to their needs, providing personalized assistance, and creating a friendly connection that enhances their shopping experience.

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How would you handle a difficult customer?

Handling a difficult customer requires patience and empathy. I would listen to their concerns without interrupting, acknowledge their feelings, and work with them to find a resolution that ensures they leave the store satisfied, thus turning their negative experience into a positive one.

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Can you describe a time when you went above and beyond for a customer?

In a prior retail role, I once spent extra time helping a customer find the perfect outfit for an important event, suggesting various styles and even checking stock for sizes. My effort made them feel supported and valued, which ultimately led to a sale and a satisfied customer.

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What does teamwork mean to you in a retail environment?

Teamwork in a retail environment means collaborating with colleagues to achieve common goals. It involves communication, mutual support, and the willingness to step in and help out whenever necessary to maintain a positive and efficient shopping experience.

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How do you prioritize tasks during busy shopping hours?

I prioritize tasks by assessing immediate customer needs first. I focus on engaging with customers, while ensuring the sales floor remains tidy and presentable. I also communicate with my team to delegate tasks when necessary, making sure everything runs smoothly.

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What strategies would you use to meet sales targets?

To meet sales targets, I would engage customers in conversation to understand their needs and recommend products that fit their style. Additionally, I would build rapport with them, encouraging them to explore various items and providing any information they may need to make informed choices.

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Why do you want to be a Brand Representative at Abercrombie & Fitch?

I want to be a Brand Representative at Abercrombie & Fitch because I resonate with the company’s commitment to individuality and quality. I believe in their mission of creating exceptional customer experiences and would love to combine my passion for fashion with my dedication to customer service here.

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How would you promote Abercrombie & Fitch’s values while working?

I would promote Abercrombie & Fitch’s values by embodying the company culture in my interactions with customers and colleagues. I would focus on creating an inclusive environment, showcasing our product quality, and encouraging customers to express themselves through fashion.

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Describe your ideal work environment.

My ideal work environment is one that fosters creativity, encourages collaboration, and values input from all team members. A place where the atmosphere is supportive and fun while focusing on delivering excellent customer service aligns perfectly with my aspirations.

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What qualities make you a good fit for the Brand Representative role?

I possess strong communication and interpersonal skills that allow me to connect with customers easily. My enthusiasm for fashion and retail, coupled with a proactive approach to problem-solving and teamwork, makes me an excellent fit for the Brand Representative role at Abercrombie & Fitch.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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