Business Analyst - Returns

Job Description 

The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.

Located in Columbus, OH the Returns Product Analyst will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for implementing action against these opportunities.  This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. 

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Support OKR’s related to return rate such as:
  • Overall/branded return rate, product return rate, regional return rates, considering both product and non product drivers
• Discovering insights and take them to action/resolution on both the product and technical side of the business by partnering with relevant business process owners
• Set up alerting and supporting processes to proactively react to high returning items
• Leading cross functional working sessions to discover, implement, and inform as needed
• Create and manage analytics and reporting supporting the above objective, and provide reporting out to key business leaders on returns key results
• Monitor, scope, and execute resolutions to ad-hoc issues impacting returns and other return related issues with subject matter experts across the business
• Create / Support business case creation when needed to enable action, working with finance and project management teams
• Utilize PowerBI, Snowflake and other dashboard tools to identify trends and share out ongoing business performance results.
• Identify insights using data and construct visualizations of data using analytical tools such as SQL, Power BI, and Excel Pivot Tables.
• Lead process improvement initiatives using lean, six sigma, DMAIC, and other related problem solving methodology

What Do You Need To Bring? 

• BA or BS in business, product development, information systems, or field related to digital retail (Fashion/Apparel experience a plus)
• Experience using dashboard such as PowerBI, Snowflake, or similar tools.
• 3 - 5 years of digital product, digital transformation, retail industry, or related experience
• History of working collaboratively with cross-functional teams including technical teams, product teams, and analytics teams.
• Experience creating successful business cases with adequate ROI to proceed to implementation
• Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trends
• Ability to communicate nuanced concepts in a way appropriate for executive leadership

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER