Hollister Co. - Assistant Manager, Mall at Millenia

As an Assistant Manager at Hollister Co., your responsibilities include driving sales results through superior customer service, overseeing daily operations, helping with store presentation, and managing staffing and scheduling. You'll also engage in talent management by training and developing team members, ensuring an inclusive work environment while fostering a team that thrives in a fast-paced retail setting.

To qualify for the Assistant Manager role at Hollister Co., you need either a bachelor’s degree or at least one year of supervisory experience in a customer-facing environment. Strong problem-solving abilities, effective communication skills, and a passion for fashion are essential to lead the team and enhance the store’s performance.

At Hollister Co., there’s a strong focus on promoting from within. As an Assistant Manager, you'll have numerous opportunities to advance your career through ongoing training and development programs tailored to help you grow into future leadership roles within the organization.

Hollister Co. places a strong emphasis on diversity and inclusion, creating an environment where every team member feels valued and celebrated. As an Assistant Manager, you’ll be responsible for fostering this inclusive atmosphere, ensuring that your team reflects the diverse customer base we serve and encouraging unique perspectives.

New Assistant Managers at Hollister Co. receive comprehensive training that includes operational procedures, leadership skills, and strategies to enhance customer engagement. The company also provides ongoing support through mentorship and professional development opportunities, ensuring you have the tools you need to succeed.

At Hollister Co., employees, including Assistant Managers, enjoy a range of benefits such as a competitive incentive bonus program, paid time off, health insurance options, merchandise discounts, paid volunteer days, and a 401(K) plan with company matching, making it a rewarding place to work.

Hollister Co. strives to create an exceptional customer experience where every visitor feels appreciated and recognized. As an Assistant Manager, your role is crucial in driving this experience by leading your team to provide genuine connections, stylish recommendations, and support that makes customers feel celebrated.

When addressing customer complaints, it's important to listen actively, empathize with the customer's situation, and take immediate steps to resolve the issue. Highlight your approach in identifying solutions that not only satisfy the customer but also enhance their overall experience with our brand.

Think of a specific instance where you led a team towards achieving a goal. Describe your leadership style, how you motivated your team, addressed challenges, and what the outcome was. This showcases your ability to inspire others and drive team performance.

Discuss your strategies such as upselling techniques, enhancing the customer experience, optimizing store layout for better product visibility, and conducting staff training to improve sales skills. This demonstrates your proactive approach in driving results.

Explain your methods for prioritizing tasks, such as using lists, setting deadlines, or delegating responsibilities. Emphasize your ability to remain focused and adaptable in a busy environment while ensuring all operations run smoothly.

Share your passion for the brand and its culture. Reflect on how Hollister Co. aligns with your values, especially around inclusivity and celebrating individuality. This conveys your genuine interest in being part of the team.

Discuss your techniques for motivating and engaging your team, such as leading by example, recognizing individual contributions, and fostering open communication. This showcases your leadership approach and ability to cultivate a positive work environment.

Talk about your strategies for inventory management, including analyzing sales trends, ensuring proper stock levels, and conducting regular audits. Highlighting your attention to detail shows you're equipped to handle operational aspects effectively.

Explain your approach to creating a welcoming environment, including team training on customer service, maintaining store presentation, and actively engaging with customers. This emphasizes your commitment to driving a great customer experience.

Discuss the importance of teamwork in achieving shared goals, building a collaborative atmosphere, and supporting each other in challenging situations. This showcases your understanding of the dynamic nature of team roles in retail.

Explain how you keep yourself informed about fashion trends by following industry news, engaging in social media, and attending trade shows. This indicates your genuine interest in fashion and how it relates to the role at Hollister Co.