Customer Support Specialist

Overview

Able is a purpose-driven company focused on making the overall population fitter, healthier, and happier by providing a 360-degree personalized approach to weight care for tens of thousands of people worldwide.

We are customer-obsessed, authentic, and super pumped to create innovative tech solutions that are accessible and will impact and improve the lives of our customers.

Able

Able is different.

It provides a science-backed, comprehensive program personalized to users' biology and lifestyle and supported by 1-on-1 coaching. It's the safest and most effective way to improve metabolic health and achieve sustained weight care.

The team

You will be joining a strong team of >70 people with high talent density who enjoy working in our fast-paced, 100% remote environment. Our team is fully international and passionate about building the future of health and weight care for our customers.

Employment

We offer an Independent Contractor Agreement for this position.

About the role

As a Customer Support Specialist, you will handle the help desk's most frequent questions and ensure exceptional customer satisfaction. You will be crucial in meeting our departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What you'll do

• Address and resolve the most common queries efficiently and effectively.

• Work towards achieving and exceeding the set Key Performance Indicators and Service Level Agreements to ensure timely and quality customer support.

• Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices.

• Identify and escalate issues beyond your scope to the appropriate teams or individuals.

• Gather valuable customer feedback to improve our products and services continuously.

• Assist in handling billing queries quickly and efficiently.

• Process refunds and other billing alerts. 

About you

• A friendly demeanor with a passion for providing exceptional customer support.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities with a friendly touch.

• Familiarity with CRM systems and support tools.

• Ability to adapt and learn quickly in a fast-paced, friendly environment.

Requirements

• An up-to-date computer with reliable internet access.

What we offer

• Remote Work Environment: Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.

• Structured PTO: Experience the advantage of 28 days of paid time off, coupled with extra days for paid sick leave, fostering personal well-being and ensuring optimal work rejuvenation.

Life at Able

By joining Able, you’ll become part of a team that picks each other up, collaborates daily, and works hard, fast, and smart because they’re motivated and passionate about being the best in the industry. We thrive on innovation, we push the boundaries, and we’re proud of the work we do that helps thousands of people live happier and healthier lives!

Equality

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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