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Professional Services Consultant (SEG)

About the Role

We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal Security. In this role, you will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. The ideal candidate will have deep knowledge of SEGs, hands-on experience in SEG decommissioning, and the ability to implement native security controls to optimize email security post-migration.

As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans. You will manage complex projects, ensuring a smooth transition from legacy SEGs to Abnormal Security, while mitigating risks and minimizing disruptions. The ideal candidate has strong project management skills and customer relationship experience, successfully leading large-scale email security migrations for Fortune 500 customers across various industries.

Beyond leading enterprise-grade migration projects, you will play a critical role in defining best practices, refining delivery methodologies, and shaping "delivery excellence" at Abnormal Security. Your expertise will drive innovation, efficiency, and an exceptional customer experience in SEG displacement initiatives.

In this job, you will bring these skills

  • BS/BA degree with 5+ years in a customer-facing role, managing enterprise-grade cybersecurity SaaS deployments/migrations in a high-growth environment.
  • 4+ years of experience managing enterprise mail flow integration and migration projects, including hands-on expertise in Secure Email Gateway (SEG) decommissioning and transition.
  • Deep knowledge of enterprise mail flow and architecture, including SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments.
  • Strong understanding of email security, filtering, threat protection, and Data Loss Prevention (DLP)  ensuring compliance with SOC 2, HIPAA, and GDPR.
  • Proficiency in Microsoft 365 & Google Workspace Security, including Microsoft Defender for Office 365, Exchange Online Protection (EOP), Advanced Threat Protection (ATP), and Google Workspace Security.
  • Skilled in configuring native security controls to replace SEG functionality.
  • Expertise in email routing through firewalls, proxies, and mail relays, with experience managing IP whitelisting, inbound/outbound mail rules, and secure connectors.
  • Knowledge of anti-phishing, malware protection, and spam filtering post-SEG removal.
  • Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives.
  • Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution.
  • Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders.
  • A hands-on, solution-driven mindset, with a proactive approach to challenges.

Role Responsibilities + Deliverables

  • Manage a portfolio of migration projects, ensuring a seamless transition from legacy Secure Email Gateways (SEGs) to Abnormal Security.
  • Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures.
  • Advise on native security controls in Microsoft 365 and Google Workspace, ensuring a seamless replacement of SEG functionality.
  • Provide guidance to ensure adherence to email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations.
  • Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration.
  • Refine SEG displacement methodologies, optimizing best practices for future implementations.
  • Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows.
  • Act as a trusted advisor, guiding customers through the technical and operational complexities of SEG migration.
  • Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance.
  • Identify and mitigate migration risks, proactively addressing challenges and engaging internal support when necessary.
  • Provide clear and regular status updates, setting expectations and aligning key stakeholders on project progress.


At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base salary range:
$115,000$136,000 USD

Average salary estimate

$125500 / YEARLY (est.)
min
max
$115000K
$136000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Professional Services Consultant (SEG), Abnormal

Join Abnormal Security as a Professional Services Consultant, where your expertise will play a pivotal role in leading seamless migrations from Secure Email Gateways (SEGs) to our innovative security solutions. In this exciting position, you’ll utilize your deep understanding of enterprise mail flow, email security, and cloud-based infrastructures to ensure that customer transitions are both secure and efficient. If you have hands-on experience in decommissioning SEGs and implementing the latest security controls, then we want you on our Professional Services Team! Your work will involve managing complex projects for Fortune 500 clients, designing tailored delivery plans, and mitigating risks throughout the migration journey. With strong project management skills and a knack for fostering customer relationships, you’ll not only deliver best-in-class service but also shape best practices within our organization. You’ll consult with customers, defining their migration objectives and developing reliable project plans. Your expertise will drive innovation and ensure an exceptional customer experience as we transform email security landscapes across various industries. If you thrive in fast-paced environments and enjoy collaborative problem-solving, this role is perfect for you! Bring your hands-on, solution-driven mindset to Abnormal Security and make a lasting impact on the future of email protection.

Frequently Asked Questions (FAQs) for Professional Services Consultant (SEG) Role at Abnormal
What qualifications do I need to become a Professional Services Consultant at Abnormal Security?

To become a Professional Services Consultant at Abnormal Security, candidates should possess a BS/BA degree alongside 5+ years in customer-facing roles, specifically in managing enterprise-grade cybersecurity SaaS deployments or migrations. Experience in managing enterprise mail flow integration, particularly within SEG decommissioning projects, is crucial. Ideal candidates will have a solid understanding of email architecture and security protocols such as SMTP, SPF, DKIM, and DMARC, plus familiarity with Microsoft 365 and Google Workspace Security.

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What are the key responsibilities of a Professional Services Consultant at Abnormal Security?

As a Professional Services Consultant at Abnormal Security, your primary responsibilities include managing ongoing migration projects from legacy Secure Email Gateways (SEGs) to our advanced security solutions. You will provide expert guidance on enterprise mail flow and maintain compliance with major industry regulations. Additionally, you will troubleshoot post-migration mail flow issues, collaborate with internal teams, and refine SEG displacement methodologies to set new standards for future implementations.

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What skills are essential for success as a Professional Services Consultant at Abnormal Security?

Success in the role of Professional Services Consultant at Abnormal Security requires a combination of technical and interpersonal skills. Key skills include a thorough understanding of email security practices, strong project management capabilities, and the ability to effectively communicate with both technical teams and client executives. Problem-solving skills and the ability to anticipate migration risks are also critical in ensuring project success.

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How does Abnormal Security support Professional Services Consultants in their roles?

Abnormal Security is committed to empowering Professional Services Consultants with the resources and support they need to thrive. This includes access to professional development opportunities, a focus on innovation in email security, and collaboration across teams for enhanced insights during migration projects. Our inclusive culture also fosters communication and teamwork, ensuring consultants have the support required to deliver exceptional results for our clients.

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What can I expect during the interview process for the Professional Services Consultant position at Abnormal Security?

During the interview process for the Professional Services Consultant position at Abnormal Security, candidates can expect a thorough evaluation of their technical and project management skills. You may engage in discussions about past migration projects, solve hypothetical scenarios relevant to email security, and showcase your problem-solving abilities. Interviews are typically structured to also assess cultural fit and communication skills, ensuring that candidates align with our collaborative work environment.

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Common Interview Questions for Professional Services Consultant (SEG)
Can you describe your experience with Secure Email Gateway decommissioning?

When answering this question, highlight specific SEG decommissioning projects you have managed, detailing your role, the challenges faced, and how you addressed them. Discuss the importance of ensuring seamless communication during transitions and how you maintained compliance with security protocols throughout the process.

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How do you approach project management for complex migrations?

Discuss your project management methodology, referencing any frameworks you utilize, such as Agile or Waterfall. Emphasize the importance of clear communication, setting realistic timelines, and regularly updating stakeholders on progress. Provide examples of how you’ve successfully coordinated cross-functional teams and managed project deliverables.

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What strategies do you employ to ensure security compliance during migrations?

Address the specific regulations you are familiar with, such as SOC 2, HIPAA, or GDPR, and discuss your methods for adhering to these compliance requirements. Share examples of implementing necessary security controls and conducting audits or assessments to maintain compliance before, during, and after migrations.

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How do you handle unforeseen issues during a migration?

Demonstrate your problem-solving skills by providing an example of an unexpected challenge during a migration project. Describe the steps taken to identify the issue, engage relevant stakeholders, and implement a solution. Emphasize the importance of adapting to change and maintaining open lines of communication.

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What experience do you have with Microsoft 365 and Google Workspace Security?

Discuss your hands-on experience with native security features within both Microsoft 365 and Google Workspace. Explain how you've implemented security measures like Microsoft Defender for Office 365 or Google Workspace Security to replace SEG functionalities and the outcomes of these efforts.

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Can you give an example of how you've refined delivery methodologies in previous roles?

Share a specific instance where you assessed existing methodologies and identified areas for improvement. Discuss the changes you made, how you implemented them, and the positive impact those changes had on project outcomes and overall client satisfaction.

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Describe your approach to managing customer stakeholders during migrations.

Highlight your interpersonal and communication skills by discussing how you build relationships with stakeholders. Talk about your method of providing regular updates, setting expectations, and addressing concerns, ensuring that stakeholders remain engaged and informed throughout the project.

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What is your process for troubleshooting mail flow issues post-migration?

Discuss your systematic approach to diagnosing and resolving mail flow issues, emphasizing tools and techniques you use. Provide an example where your troubleshooting efforts led to a quick resolution, underscoring your proficiency in ensuring reliable email delivery.

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How do you ensure effective collaboration with internal teams at Abnormal Security?

Talk about your experience working cross-functionally, providing examples of how you’ve collaborated with engineering and product teams. Emphasize your commitment to fostering teamwork, sharing knowledge, and driving collective success in migration projects.

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What do you consider as the most important aspect of customer experience in your role?

Explain your commitment to delivering value and satisfaction to customers. Discuss how you prioritize understanding customer needs, actively listen to their feedback, and take the necessary steps to enhance their overall experience during SEG migrations.

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DATE POSTED
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