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Clinical Success Director, Nursing - job 1 of 2

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As the Nursing Success Director, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

What You’ll Do 

  • Evaluate new product offerings and provide subject matter expertise to our product teams.

  • Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.

  • Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.

  • Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.

  • Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.

What You’ll Bring 

  • 5+ years of experience as an RN, preferably in the inpatient setting

  • Experience with electronic record systems (Epic is a definite plus)

  • Passion for deeply understanding nursing workflows and improving inefficiencies

  • Proven track record of leading successful initiatives from conception through launch

  • Ability to build relationships with different layers of an organization, from front-line staff to executives

  • Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements

  • Experience working with cross-functional teams in a fast-paced, startup environment

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at Abridge?

  • Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

  • Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

  • Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

  • Equity — For all salaried team members

  • Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

  • Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

  • Flexible Spending (FSA) & Health Savings (HSA) Accounts

  • Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

  • 401k Plan — Contribute pre-tax dollars toward retirement savings.

  • Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

  • Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

  • Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

  • Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

  • ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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What You Should Know About Clinical Success Director, Nursing, Abridge

As the Clinical Success Director in Nursing at Abridge, you have an exciting opportunity to make a significant impact within the healthcare space. Founded in 2018, Abridge is on a mission to enhance understanding during medical conversations through innovative AI technology. Your primary role will involve defining and growing our generative AI platform specifically tailored for nurses, ultimately easing the cognitive load that often comes with clinical documentation. You’ll work side by side with clients, partners, and healthcare professionals, ensuring our products bridge the gap between clinical conversations and actionable data. This involves evaluating new product offerings, onboarding users, addressing client feedback, and amplifying nursing workflows. You’ll have the chance to build and maintain relationships within our customer base—striving for optimal engagement and success. With 5+ years of experience as an RN, particularly in inpatient settings, you're well-prepared to guide our product teams and design a council of trusted nurse advisors. Your understanding of clinical workflows and regulatory requirements will spur valuable innovations. We pride ourselves on creating a workplace filled with diverse experts, from MDs to engineers, all driven by a shared goal: enhancing the experience of care through technology. At Abridge, every day brings new challenges and opportunities to ignite change in healthcare, making this an ideal place for those ready to reshape the industry and propel their careers forward.

Frequently Asked Questions (FAQs) for Clinical Success Director, Nursing Role at Abridge
What are the responsibilities of a Clinical Success Director, Nursing at Abridge?

The Clinical Success Director, Nursing at Abridge is responsible for defining and growing the generative AI platform for nurses, improving clinical documentation processes. This role involves evaluating new product offerings, onboarding users, optimizing nursing workflows, and communicating the impact of Abridge's solutions. Additionally, you'll engage with various stakeholders to ensure product readiness and success.

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What qualifications are required for the Clinical Success Director, Nursing position at Abridge?

To be considered for the Clinical Success Director, Nursing at Abridge, candidates should have a minimum of 5 years of experience as a Registered Nurse, preferably in an inpatient setting. Familiarity with electronic records systems, particularly Epic, is essential. Strong interpersonal skills and a deep understanding of nursing workflows are also critical qualifications.

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How does Abridge support the professional development of a Clinical Success Director, Nursing?

Abridge invests in the growth of its team members, including the Clinical Success Director, Nursing. This includes a dedicated learning and development budget of $3,000 per year for coaching, courses, workshops, and conferences. The company fosters a culture of continual learning and encourages its employees to stay abreast of industry changes and innovations.

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What is the work environment like for a Clinical Success Director, Nursing at Abridge?

At Abridge, the work environment is dynamic and collaborative, focusing on patient-centric outcomes rather than traditional bureaucracy. As a Clinical Success Director, Nursing, you’ll work closely with a diverse team of practitioners, engineers, and innovators who are all dedicated to transforming healthcare through technology. Remote working flexibility and open communication further enhance the supportive atmosphere.

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What are the opportunities for advancement as a Clinical Success Director, Nursing at Abridge?

Abridge offers numerous opportunities for career advancement for Clinical Success Directors in Nursing. As the company grows and evolves, individuals are encouraged to take on new challenges, lead cross-functional projects, and expand their influence within the organization. Employees who demonstrate innovation and leadership may find pathways to higher leadership roles or specialized positions within the company.

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Common Interview Questions for Clinical Success Director, Nursing
Can you describe a time when you successfully improved a clinical workflow?

In your response, highlight a specific example where you identified inefficiencies in a clinical workflow and illustrate the steps you took to improve it. Reflect on the methods used to gather feedback, implement changes, and ultimately measure success, emphasizing your collaborative approach.

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How would you evaluate a new product offering from Abridge?

Discuss the criteria you would use to assess a new product, such as user feedback, clinical needs alignment, regulatory requirements, and the potential impact on nursing workflows. Mention your experience in gathering data and collaborating with stakeholders for effective evaluations.

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What strategies do you use to build relationships with healthcare professionals?

Focus on your communication skills, empathy, and understanding of others’ roles in healthcare. Share examples of how you’ve fostered trust and collaboration, perhaps through regular check-ins or feedback sessions that reflect your commitment to their success and product effectiveness.

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Describe your experience with electronic record systems like Epic.

Elaborate on your hands-on experience with Epic or similar systems, detailing how you navigated their functionalities to support nursing workflows. Talk about any challenges you faced and how you overcame them, demonstrating your adaptability to technology in healthcare settings.

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How do you prioritize tasks in a fast-paced environment?

Discuss your time management skills and the approaches you take to prioritize tasks based on urgency and importance. Provide an example of a multitasking situation where you effectively managed competing deadlines and deliverables.

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What is your understanding of generative AI and its applications in healthcare?

Take this time to explain generative AI in a way that’s relevant to clinical documentation. Offer insights into how it can streamline processes for nursing and clinicians, and discuss any previous experiences or research that showcases your knowledge and interest in this area.

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How would you handle a dissatisfied client who is not seeing value in your product?

Emphasize the importance of active listening and open communication in dealing with dissatisfied clients. Discuss strategies you would implement to gather feedback, address concerns, and ultimately enhance their experience to demonstrate the value of Abridge's solutions.

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What motivates you to improve healthcare processes?

Share personal experiences or stories that drive your passion for improving healthcare. Discuss how these motivations align with Abridge’s mission, making it clear how they inform your approach as a Clinical Success Director.

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In your opinion, what are the key challenges nursing professionals face today?

Outline your insights into current challenges, such as documentation burden or communication gaps, and relate them to the broader context of healthcare. Discuss how these challenges can be met through innovative technologies like those at Abridge.

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How would you contribute to Abridge’s mission to transform healthcare?

Articulate your vision for contributing to Abridge’s mission. Focus on your skills, experiences, and approach, highlighting how you envision translating them into practical strategies that will align with Abridge’s goals for improving healthcare delivery.

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To encourage understanding and follow-through across every medical conversation.

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Full-time, remote
DATE POSTED
February 28, 2025

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