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Revenue Enablement Program Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

Abridge is seeking a dynamic and organized Revenue Enablement Program Manager to join our Revenue Operations team. In this role, you will spearhead the development of scalable, ongoing enablement programs across our commercial organization, enabling them to excel as strategic advisors to our customers. Reporting to the Senior Manager of Revenue Enablement, you will also play a key role in onboarding and scaling our GTM team to reach aggressive 2025 goals.

This role is ideal for someone exceptionally organized who can also keep pace with the fast-changing nature of a hypergrowth startup.


What You'll Do

As the Revenue Enablement Program Manager your responsibilities will include:

  • Own Evergreen Enablement Programs: Design, develop, and execute comprehensive enablement programs for Sales, Success, and SE teams that align with revenue growth objectives.

  • GTM Onboarding: Be directly responsible for day-to-day program management of GTM Onboarding programs including helping to build content, facilitating sessions, organizing and reporting progress

  • Content Development: Own the maintenance of our commercial playbook and assist with creating enablement content, including training materials, playbooks, battle cards, presentations, and other resources to equip the GTM teams with the knowledge and tools they need to succeed. 

  • Cross-Functional Partnership and Project Management: Collaborate with cross-functional partners to develop system-level solutions that impact each level of the GTM experience. Drive outcomes through proactive project management.

  • Deliver Engaging Training: Design and deliver interactive and impactful sales training programs (think interactive live sessions, bite-sized online modules, and ongoing coaching) that deepen knowledge and drive behavior change

  • Results-Driven Partnership: Work alongside the Senior Manager of Revenue Enablement, the broader Revenue Operations team, and Sales & Success Management to drive measurable results across our sales funnel.

What You'll Bring

  • Passion for Sales: A deep enthusiasm for sales and sales enablement.

  • Project/Program Management Experience: Expertise in cross-functional project/program management

  • Relevant Experience: 5+ years of experience in Sales, Enablement, Customer Success, or a related role within the healthcare, health tech, AI, or SaaS sectors.

  • Challenger Sales Methodology: Strong preference for significant experience with the Challenger Sales Methodology, with familiarity with MEDDPICC, Force Management, and/or Winning by Design as a plus.

  • Training & Content Development: Proven ability to design, develop, and deliver comprehensive training programs and content, including presentations, e-learning modules, videos, documentation, and other collateral.

  • Team Player: A collaborative mindset with the ability to perform effectively in a fast-paced environment.

  • Healthcare & Health Tech Experience: Experience in healthcare or health tech is highly desirable.

  • Tool Proficiency: Familiarity with LMS, CMS, CRM, and Conversation Intelligence tools.

Why Work at Abridge?

  • Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

  • Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

  • Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

  • Equity — For all salaried team members

  • Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

  • Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

  • Flexible Spending (FSA) & Health Savings (HSA) Accounts

  • Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

  • 401k Plan — Contribute pre-tax dollars toward retirement savings.

  • Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

  • Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

  • Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

  • Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

  • ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. 

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CEO of Abridge
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Shivdev Rao
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What You Should Know About Revenue Enablement Program Manager, Abridge

Are you ready to take the next step in your career? Abridge is searching for a passionate and organized Revenue Enablement Program Manager to join our energetic Revenue Operations team in Chicago. Founded in 2018, Abridge is on a mission to enhance understanding in healthcare through our groundbreaking AI technology that improves patient-clinician interactions. As a Revenue Enablement Program Manager, you'll play a pivotal role in developing and implementing effective enablement programs that support our Sales, Success, and SE teams in becoming exceptional strategic partners to our customers. You'll be responsible for everything from onboarding new team members to crafting content-rich training resources that equip our Go-To-Market (GTM) teams for success. Your project management skills will shine as you collaborate with cross-functional teams, leading engaging training sessions that inspire deeper knowledge and behavioral change. We're looking for someone with at least five years of relevant experience who thrives in a fast-paced, innovative environment. At Abridge, you will not only help shape our commercial strategy but also contribute to our vision of making healthcare more comprehensible for everyone. We’re a diverse team of professionals who emphasize collaboration and creativity while focusing on outcomes that truly matter. If you have a passion for sales and want to make a real impact in the healthcare space, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Revenue Enablement Program Manager Role at Abridge
What are the key responsibilities of a Revenue Enablement Program Manager at Abridge?

The Revenue Enablement Program Manager at Abridge will oversee essential responsibilities such as designing and executing comprehensive enablement programs for the Sales, Success, and SE teams, managing GTM onboarding processes, and developing training content. This role involves collaboration with cross-functional partners to create impactful solutions that enhance the GTM experience and drive measurable results across the sales funnel.

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What qualifications are required to be a Revenue Enablement Program Manager at Abridge?

To be successful as a Revenue Enablement Program Manager at Abridge, candidates should ideally have over five years of experience in Sales, Enablement, or Customer Success within healthcare or health tech. Additionally, expertise in project management, strong familiarity with sales methodologies such as Challenger Sales, and proven abilities in content development and training program design are essential.

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How does Abridge support the development of its Revenue Enablement Program Manager?

At Abridge, the development of the Revenue Enablement Program Manager is supported through ongoing learning opportunities, including a dedicated budget for professional development. The company encourages continuous growth, allowing team members to attend workshops, courses, and conferences that enhance their skills and contribute to their career advancement.

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What can the Revenue Enablement Program Manager expect in terms of team collaboration at Abridge?

The Revenue Enablement Program Manager at Abridge can expect a highly collaborative environment where teamwork is essential to success. This role involves working closely with the Senior Manager of Revenue Enablement, the Revenue Operations team, and various stakeholders across sales and success management to drive impactful results and foster a cohesive team dynamic.

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What type of work culture can one expect at Abridge as a Revenue Enablement Program Manager?

The work culture at Abridge is centered around innovation, diversity, and a mission-driven approach. As a Revenue Enablement Program Manager, you will be part of a supportive team that values collaboration, creativity, and a focus on outcomes. The company promotes an inclusive environment where diverse backgrounds are welcomed, ensuring everyone can contribute to advancing healthcare understanding.

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Common Interview Questions for Revenue Enablement Program Manager
What strategies would you implement to ensure successful onboarding for new GTM team members?

To ensure successful onboarding, I would create a structured onboarding program that includes interactive training sessions, access to a comprehensive commercial playbook, and ongoing support from experienced team members. I believe in continuously refining the onboarding process by gathering feedback and adapting it to align with the needs of new hires and the evolving goals of the GTM team.

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How do you prioritize tasks when managing multiple enablement programs?

When managing multiple enablement programs, I prioritize tasks by assessing their alignment with the overall revenue growth objectives of Abridge. I use project management tools to track progress and deadlines while ensuring open communication with stakeholders. By maintaining a flexible approach and being adaptable to change, I can effectively reallocate resources as needed to meet our goals.

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Can you provide an example of how you have used data to drive decision-making in a previous role?

In my previous role, I analyzed training program performance data and uncovered trends that indicated specific knowledge gaps among team members. I used this information to tailor future training content more effectively and improve overall sales performance, ultimately contributing to an increase in team engagement and productivity.

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What’s your performance-driven approach to sales training?

My performance-driven approach focuses on setting clear objectives and measurable outcomes for each training program. I engage participants in interactive sessions and follow up with assessments to evaluate their knowledge retention. This ongoing assessment allows me to adjust training materials accordingly and continually improve our programs to generate optimal results.

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How familiar are you with the Challenger Sales methodology and its application in enablement?

I have substantial experience applying the Challenger Sales methodology in enablement programs. I appreciate that it emphasizes teaching, tailoring, and taking control of sales conversations. Implementing this methodology requires equipping teams with insights to challenge customer thinking and position our solutions effectively, which I have successfully done in previous roles.

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What challenges do you foresee in the role of Revenue Enablement Program Manager and how would you address them?

One challenge may be adapting training content to meet the diverse needs of various teams within Abridge. To address this, I would conduct regular assessments of team needs and gather feedback to ensure that the training remains relevant and impactful. This proactive approach fosters a culture of collaboration and ensures alignment with organizational goals.

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How do you ensure that enablement programs are engaging and impactful?

I ensure that enablement programs are engaging by including a mix of interactive learning methods, such as role-playing, group discussions, and real-world scenarios. Additionally, I incorporate regular feedback loops and encourage participants to share their experiences and insights, which not only enhances engagement but also leads to more impactful learning outcomes.

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What tools are you proficient in that you believe can enhance enablement programs?

I am proficient in various tools including Learning Management Systems (LMS), Customer Relationship Management (CRM) platforms, and content management systems (CMS). Utilizing these tools effectively can streamline the development and distribution of training materials while promoting easy access and tracking of participant progress.

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Can you describe a successful enablement project you have led in your previous work?

In my last position, I led a comprehensive enablement project that revamped our sales training program. I collaborated with cross-functional teams to create a structured curriculum that incorporated the latest market insights and sales strategies. The project resulted in a measurable increase in sales performance and improved feedback from participants regarding their training experience.

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How do you approach collaboration with cross-functional teams?

I approach collaboration by fostering open communication and building strong relationships with stakeholders across departments. I believe in actively listening to different perspectives, aligning on common goals, and leveraging each team's strengths to create comprehensive solutions that benefit the entire organization. Regular check-ins and feedback loops are also essential to keep everyone engaged.

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To encourage understanding and follow-through across every medical conversation.

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Full-time, on-site
DATE POSTED
December 10, 2024

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