Job details

Academic Advisor, Berklee Online

Job Description:

Under the direct supervision of the Senior Academic Advising Manager, Berklee Online, the Academic Advisor is the central point of contact for prospective and existing students for Berklee Online, Berklee College of Music’s online extension school. The Academic Advisor is responsible for recruiting qualified candidates for the online school and counseling and advising current students in an appropriate and professional manner, while maintaining a high level of service.

Use of Capabilities (Illustrated by Typical Activities):

Advising

Encourage all undergraduate, graduate, and non-degree students with counseling and advice via phone and email.
Understand and communicate Berklee Online policies so that they are easily understandable to students. These policies are ever-growing and include departments outside of Admissions, including the Registrar, Financial Aid, Finance, Student Success, Transfer, etc.
Make prompt and effective contacts to assure that enrollment goals are met.
Maintain strong product knowledge for existing programs, and learn the ins and outs of all new programs (degrees, certificates, courses, live sessions, etc.)
Understand and stay up to date with prerequisites and sample schedules for 11 undergraduate programs and five graduate programs.
Handle difficult conversations regarding new policies, prerequisites, withdrawals, etc.
Interface daily with the Financial Aid Office and relay information to students regarding documents, award details, and eligibility.
Work with Success Department to assist students who are not meeting SAP requirements.
Help to plan, organize, and implement student success strategies to coach Berklee Online students through to graduation.
Stay up to date with industry trends and provide career and network advising as students approach graduation.

Admissions

Recruit, evaluate, and participate in the selection of candidates for admission to both undergraduate and graduate degree programs.
Assist applicants with questions on application materials.
Maintain liaison with all organizations and individuals involved in the admissions process.
Advise parents and applicants about educational planning.
Advise prospective students on suitable programs in accordance with their qualifications and objectives.
Manage inquiries from prospective students through telephone, email, and occasional face-to-face meetings.

Other

Maintain an accurate customer database containing relevant information and profiles that can be used for research, targeting and customization.
Participate in virtual open houses, regional presentations, orientation programs, career days, etc., as directed by the Senior Academic Advising Manager and Marketing Team.
May have project or program responsibility.

Short-term projects as requested by manager to support applicant and student outreach.

ABOUT BERKLEE'S DIVISION OF PRE-COLLEGE, ONLINE, AND PROFESSIONAL PROGRAMS:

Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at

hroperations@Berklee.edu

or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff

Berklee Glassdoor Company Review

4.2

Berklee DE&I Review

No rating

CEO of Berklee

Erica Muhl

Approve of CEO

By Berklee

Berklee's mission is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work—the ...

3 jobs

INDUSTRY

Colleges & Universities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Boston, MA

DATE POSTED

August 4, 2023