Academic Affairs Help Desk Support Technician

Academic Affairs Help Desk Support Technician

01325A

VICE PROVOST FACULTY AFFAIRS

Norfolk, VA

Classified

Full Time

C Technicians

The Help Desk Support Technician supports the University Monarch Workflow Manager (MWM) — the platform that administers most institutional processes involving faculty (tenure conferral, promotions, evaluations, etc.). The positions also support the Faculty Activity System (FAS) and Faculty Expertise & Research Information System (VIVO) — critical to University accountability reporting regarding faculty instructional productivity, cost efficiency, and research and service components.

Some knowledge using and applying database applications and software, database reporting software. Strong listening, verbal, and written communication skills. Ability to manage multiple activities in a deadline-oriented environment; highly organized, flexible and rigorous attention to detail. Ability to work effectively with multiple internal and external customers. Ability to use logic to calculate data. Ability to work with data of varying levels of quality and validity.

None

None

Some experience providing data support and analysis to a variety of internal and external audiences. Some experience working in large databases and generating reports. Some experience working with data, and Microsoft desktop applications (Excel, MS Access, Word, PowerPoint).

Some experience working in an Ellucian Banner environment. Some experience working with Digital Measures Activity Insight Faculty Activity System configuration.

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Salary commensurate with education and experience

S02282

General Public

05/01/2023

Yes

none

The final candidate is required to complete a criminal history check.

https://www.odu.edu/acadaffairs

https://www.odu.edu/acadaffairs

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.