Academy - Professional Services Associate

Job Summary

The Sales, Support and Services (S3) Academy is a 2-year global development program for Early-In Career talent who aspire to become the next generation of NetApp Leaders, Sales Professionals and Technical Pioneers. The S3 Academy focuses on helping top talent reach their full potential by providing an initial 90-day training program. The training immerses participants in the software, systems and cloud technologies that are helping shape the world today and tomorrow. We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a market-leader. We’ll push you beyond your comfort zone with a belief that no idea is off limits. At the same time, you’ll have all the resources, mentoring and feedback you need to grow. What’s more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives.

As a Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:

Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
Support Account Manager – possesses strong customer relationship and crisis management skills with technical competencies that are expected to deliver the highest level of support service to Enterprise customers.
Project Manager - hands-on individual with a combination of business and technical leadership skills.
Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects

Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive market.

Job Requirements and Responsibilities
Open-minded and positive attitude
Willingness to learn and adapt to changing environments
Excellent written and verbal communication skills
Strong interpersonal relationship building skills
Ability to problem solve and critically analyze situations
Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
Work closely with the sales team to present solutions to customers’ unique requirements.
Develop a support and professional services plan as a part of the overall account plan to meet the NetApp’s professional services objectives.
Position and deliver company marketed solution sets and other custom consulting.
Install and configure NetApp hardware and software products.
Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards.
Manage a variety of projects to time, budget, quality and contracted deliverables.
Experience

This is an entry-level position, typically having 0 - 3 years of relevant industry experience.

Equal Employment Opportunity

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Equal Employment Opportunity

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.

USA Residents Only: The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $86,310 – $107,910. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).