Job details

Business Functional Analyst - DC

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Skills

Strong communication and leadership skills
Experience supporting software solutions
Experience providing management reports using key metrics

Responsibilities

Manage the expectations of the customer with regard to solution functionality and deployment process
Serve as business analyst advising the customer on best practices for configuring the supported application
Create user stories for new features
Coach customer on change management initiatives supporting the deployment and support of the solution
Conduct classroom training and desk side support for users and customer technical support staff
Develop back up support role to maintain business operations when necessary
Provide reports and presentations for leadership briefings