Patient Experience Navigator

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.About the role:As a Patient Experience Navigator (PEN) for Accompany Health you will:-Be an advocate for our patients who are often overlooked in our healthcare system-Support our organizational success metrics by improving and maintaining patient ongoing engagement rates and helping us meeting your quality goals-Be an early member of our collaborative team providing care coordination to populations with complex healthcare needsResponsibilities will include:• Manage follow-up appointment scheduling for patients• Help patients schedule and coordinate referrals, imaging, procedures, and screenings appointments and support them in completing these visits• Process prior authorization and DME requests• Organize and locate patient medical records• Support a care pod with daily operational activities including visit planning, virtual visit troubleshooting, and assisting patients with urgent needs• Collaborate with your care pod to carry out patient care plans• Maintain patient confidentiality and abide by HIPAA standards• Other duties as assigned• This role reports to the Manager of Market Operations• Working hours are Monday-Friday 8:00am-5:00pmWhat makes you a fit for the team:• You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times.• You are willing to go the extra mile no matter what.• You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities.Desired skills and experience:• Required• At least 2 years of patient-facing experience in a healthcare setting• At least 1 year of scheduling experience with orders including DME• Previous experience with EMR systems (Athena knowledge is a plus!)• Excellent customer service skills• Ability to quickly build trust with patients• Strong communication skills, and a flexible and positive attitude• Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs)• US work authorization• Preferred• Medical Assistant CertificationFor Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. You will also be required to be vaccinated and up-to-date on your COVID-19 vaccinations, including boosters. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.For Non-Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.