Account Coordinator

Job description

Under the direction of the Customer Service Manager, responsible for ensuring complete customer satisfaction and successful execution of packaging projects.

FLSA STATUS: Non-Exempt (Hourly)

ORGANIZATIONAL RESPONSIBILITES:

• Strong commitment to the Company's quality policy and the Company’s Core Values.

• Respect of and adhere to the Company's confidentiality policy.

• Maintain a courteous and professional approach with all business

• contacts and fellow employees.

• Observe all Company policies and procedures.

FUNCTIONAL RESPONSIBILITIES:

• Central point of communication on multiple packaging projects.

• Establish, monitor, and communicate project timelines.

• Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.

• Review of customer specs for accuracy and transition project to Quality Department for job packet completion.

• Transition of awarded repeat jobs to Planning and communication of timeline and customers’ expectations.

• Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as project progresses.

• Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in system when jobs are complete.

• Complete invoice research when needed.

• Monthly on hand inventory review/ aged inventory review.

• Participate in First Articles for all new projects.

• Respond to management needs in relation to the customer’s account and activity.

• All duties as assigned by management.

REQUIRED QUALIFICATIONS:

• Well-developed written and verbal communications skills

• Proficient in Microsoft Office and ERP systems

• Ability to interact professionally with all levels within the organization

• Previous customer service experience

• Strong organizational skills and attention to details

• Good analytical skills and independent decision-making.

• Detail oriented with the ability to handle multiple tasks simultaneously.

• Two- or four-year college degree preferred