Account Director

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

This role will acutely understand the Client's Business, AKQA and client process, team skills and financials. Taking responsibility for the overall relationship with the senior clients, as well as management of a multidisciplinary team. The Account Director will also be responsible for the financial reporting and account status updates. He/She will oversee onboarding and training and provide guidance/management to their support onsite manager already in place on the team. This role will be able to confidently address Program and Account needs at all levels.

Our Los Angeles studio is the newest studio in North America and offers team members the opportunity to work flexibly in a diverse environment and produce meaningful work for world-class companies in one of the world's most vibrant and beautiful cities.

ROLE REQUIREMENTS

• Experience in program and client management within an agency, embedded client-team experience highly desired
• Manage large multi-disciplinary teams within an agency
• Deliver detailed and accurate account and project reports on a regular basis
• Establish strong relationships with lead clients at Client
• Conduct meticulous reporting, planning, and costing of the account
• Interact with clients regularly, as well as set up and attend recurring client meetings
• Own and manage the account reporting and tracking, ensuring and facilitating effective team communication and collaboration
• Use AKQA's and client's software and systems to keep track of people and progress
• Manage and monitor specialists and sub-contractors to ensure quality and guidelines are maintained
• Ensure a collaborative 'One Team' approach comprising both client and agency representatives
• Resolve all client and team issues in a positive solutions oriented way, while maintaining strong financials and a positive relationship with all clients
• Manage and support onsite team managers and discipline leads to help execute tasks across the account
• Project management experience a plus, experience with projects scoping, estimate creation and project execution

QUALITIES AND CHARACTERISTICS

• Ability to manage the big picture whilst delivering day to day executions
• Rigorous in organization and management, conscientious and adept in solving issues at all levels
• Ability to inspire, support and understand the interplay between people, processes and systems
• Sharp attention to detail and a drive for perfection
• Excellent analytical and numeracy skills

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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