Job details

Account Lead

GP Strategies Corporation is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

SUMMARY As the primary conduit to the client, the Account Manager is responsible for ensuring client satisfaction by developing and nurturing excellent client relationships, managing client expectations, and achieving the goals established by the client and the organization. This individual develops and implements strategies for identifying and facilitating client development opportunities, researches and cross-sells additional products or services that could benefit the client, resolves client queries, liaises with Operations to secure client resources, helps compile and present project reports and ensures project teams complete workflows within time, budget and quality parameters. This role involves the daily management of all client deliverables for one or more accounts and must leverage working relationships across the client’s team, the internal team, the company and various agencies.

Act as the “connector” between client, internal teams and partners

Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction
Facilitate meetings with clients, internal teams, partners and learners

Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities

Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups

Proactively develop creative solution proposals based on a thorough understanding of customers’ business processes
Upon client intake request, draft preliminary budget range, document client’s expectation for timing and estimate project resource needs

Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution

Provides leadership and motivation to the entire administration and delivery team to ensure that the client's needs are met

Keeps project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
Effectively manage multiple priorities

Required Skills

Work in a fast-paced, deadline-driven environment

Use tools such as Microsoft Office (Teams, Word, Excel and PowerPoint) and Adobe Connect

Automotive service experience or working with dealers in the service area is required

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.