Account Manager (UK)

Account Manager | Permanent | Reporting to Olivia House (Account Director)

We are looking for an organised and passionate people-person to join Collectiv Food as an Account Manager to help manage and support our growing list of customers in the UK. The account management team's primary responsibilities are to manage and grow our customer relationships, delivering on up-sell and cross-sell opportunities, and helping to source and deliver the best product options for our customers' businesses.

Working closely with the account management lead, this role is based in London, with occasional travel to customer sites.

What you'll be doing

• Nurture both existing and newly onboarded accounts, highlighting early successes and advocating for scaling of our service across their business
• Be responsible for the successful seamless transition of clients from new customers to key accounts
• Develop deep relationships with the customer across multiple functions, from decision makers to the kitchen team demonstrating our ability to add value to their businesses, and establish sticky partnerships that stand the test of time
• Analyse and assist in the completion of request for proposals or new tenders from customers, formulating solutions and effectively following up on these
• Consistently track activity in our CRM in order to provide the business with actionable metrics and data
• Work closely with our Producer & Operations teams on new opportunities, to reach optimal outcomes for the business
• Work alongside a driven team, dually motivated by building an exciting business and leaving the world a better place than we found it

What we're looking for

• Demonstrable experience in a commercial role, e.g. business development or account management
• You're confident working with spreadsheets, and are able to handle occasionally complex customer data (pricing, product lists, margins etc), in addition to internal reporting
• You are entrepreneurial, with a growth mindset, and comfortable with the pace of early-stage environments
• You're a good communicator and a team player – you see the team's success as your own
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
• You are passionate about the value of food & the role of technology in building a more sustainable food system

Added bonuses (or the cherries on top!)

• You speak more than one language such as French
• Experience in a start-up environment preferred
• You have worked in the food wholesale and supply chain industry
• You understand the complexity of perishable products and food supply chains

• The qualifications and experiences above are a guide and we would still love to hear from you if you believe you have the necessary skills to excel with us.

What you'll get

• Competitive salary
• 25 days annual leave plus 8 public holidays.
• Compelling benefits package, such as high-spec laptop and equipment, pension and more!
• Plus, you get lots of food perks like delicious product samplings and food discounts from our customers.
• Great exposure and ability to impact a fast-growing, mission-driven food start-up.
• As a rapidly scaling start-up with a recent Series A funding round under our belt, the opportunities for progression are endless. We support progression in many forms from upwards progression as either a specialist individual contributor or people manager as well as lateral progression into other teams at Collectiv Food for which you have transferable skills or have demonstrated the potential and desire to learn.
• Flexible Working – whilst ideally, we are looking for someone on a full-time basis, we are more focused on finding the right person to join us, trusting people to organise and take accountability of their work thereby supporting their needs, responsibilities, and interests outside of work. If you are looking for alternative working arrangements from part-time to job-shares, condensed working hours, school hours or similar then please do not be put off applying, we would love to hear from you.
• Hybrid office based (Notting Hill Gate, London - wheelchair accessible) and remote working model - whilst you can work from the office five days a week if preferred, you can choose to work up to 3 days a week remotely.
• Team of passionate foodies, working to leave the world in a better place than we found it and, of course, for good food!