Account Manager

Who You Are

• You are a strong relationship manager with account management experience and a deep understanding of the restaurant industry.
• You have a talent for diffusing difficult conversations and turning a frustrated partner into a productive relationship.
• You are highly organized and resolve partner questions in a timely manner.
• You can juggle multiple internal and external stakeholders as you navigate contract disputes, pricing changes and questions about how to increase sales on Goldbelly.

What You'll Do

• Strengthen relationships with Goldbelly's iconic restaurant partners who ship food love across the country to our incredible customers.
• Manage relationships reactively from a pool of several hundred partners whenever they need assistance with pricing, contract concerns and increasing sales volume.
• Minimize churn, negotiate contract renewals and redirect accounts to opportunities of expansion.
• Work closely with accounts to make them better partners, which includes improving their operational performance and expanding their menu offerings.
• Act as an advocate for Goldbelly and all we can do with our partners, especially helping partners with in-store collateral and their social media strategy to maximize nationwide shipping sales.
• Work across multiple internal teams such as finance, marketing and operations to ensure we are maximizing revenue for our partners.

Qualifications

• 2+ years experience in client-facing account management or sales-oriented customer service role with extensive knowledge of the restaurant industry.
• Track record of staying resilient in difficult situations and organizing a pipeline of inbound requests.
• High EQ and natural interpersonal skills - a connector and expert communicator.
• Experience with contract renewals and successfully navigating intense negotiations.
• Ability to fearlessly engage partners in uncomfortable conversations.

Benefits

• Salary range ($60K-$80K)
• Competitive compensation package including a base and annual bonus
• Career path leading to senior enterprise account manager with a small book of high priority accounts
• Comprehensive benefits - medical, dental, and vision
• Company HSA and Dependent Care FSA
• Flexible remote policy, one day/week in NYC office encouraged
• 25% off Goldbelly
• Grow with us - opportunities for upward mobility
• All of this and much, much more

Working at Goldbelly

At Goldbelly, we believe in the emotional power of food. We believe that food brings people together, so we've created a place that connects people with their greatest food memories, experiences and desires. We've built a platform that empowers small shops, chefs and restaurants and inspires their passion. Our mission is to bring you comfort through food. Whatever you dream of. Wherever you are.