Job details

Account Manager, Atlanta

About the Role

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB restaurants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow. In-field work will require local travel (up to 15%).

What You'll Do

Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
Build effective processes to drive merchant success and standardize best-practices across the territory
Collaborate with our cross-functional teams, including operations, sales and IT to manage merchant relationships and up-sell products
Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

3+ years experience in sales or account management (or similar role)
Outstanding work ethic and attention to detail
Excellent communication
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients (partners)
Willingness to roll up your sleeves, and get in the weeds with our highest value partners

Preferred Qualifications

Proficiency in Salesforce and Google Sheets/Excel
Proven track record of helping clients effectively grow their business by discovering opportunities and addressing challenges
Experience with prioritizing a larger client base(100+ accounts)
Experience crafting processes and solving problems at scale
Proficiency (verbal and written) in multiple languages is an asset
Analytical skills - ability to segment large data sets and turn them into actionable results to drive critical metrics through Excel/Google Suite and Salesforce

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

For Atlanta, GA-based roles: The base salary range for this role is $68,500 per year - $76,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.