Job details

Account Manager I

Overview:

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity:

InComm Payments is looking for an Account Manager I to manage six Convenience accounts. This person will be the liaison between the Sales Manager and other InComm Payments teams and will be responsible for implementation, leg work and relationship building. This person needs to be comfortable working with Excel and PowerPoint.

Responsibilities:

Manage inventory Auto Replenishment, warehousing and manual orders

Process manual store orders
Work with team to determine AR setting adjustments and changes
Manage new or transition store launch kits

Provide support for Customer Service, Fraud, and Credit Requests

Research, submit and follow up on individual fraud or credit requests as needed.
Work closely with retailer to resolve store issues with activations, fraud, etc.
Provide new item information to fraud team for rule setup

Accounting support

Provide reporting for specific monthly accounting needs – auto replenishment billing, customer service billing, etc.
Regular support, troubleshooting and resolution for billing issues

Support merchandising relationship

Work closely with team to support merchandising planning and initiatives
Research and respond to store merchandising requests and issues
Review and audit report and pictures provided by merchandisers to ensure execution and compliance with account team and retailer strategy
Worth with select card partners on specific visit needs and help negotiate funding

Upkeep of information databases

Keep up to date store list, track openings, closings, and store conversions
Update shared drive for the team
Distribute price books, product lists, etc.

Assist with new item setup and the launch process at our top retailers

Submit new item setup information to InComm and retailers
Work with team to submit launch projects on internal systems
Help facilitate product testing

Trade Shows

Assist Sales team with planning and participating in retailer trade shows

Reporting and analysis

Ad hoc reporting as needed for new items, promotional periods, etc.
Provide monthly reporting for retailer sales

Assist and participate in reviews and presentations

Assist in planning and participate in quarterly and annual reviews
Collaborate with Sales Director and team on presentations, agendas, and planning

Inventory Forecasting and Management

Forecasting inventory needs for product categories
Participate in weekly auto replenishment review calls
Request allocations and transfers to fulfill needs

Marketing

Assist with planning promotional activities
Ensure setup processes at retailers are followed

Qualifications:

Education/Experience:

Bachelor's degree. Significant work experience may be considered on a case by case basis in lieu of a degree
1 to 2 years of Account Management experience
Point of sale, marketing services or sales experience
Prepaid or gift card business experience
Strategic account planning
Power Point and Excel - Intermediate to advanced skill level

Travel:

Travel to accounts/training is required - 6 to 12 times per year

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier - I

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By InComm

InComm is dedicated to transforming the shopping experience by continuously driving innovation wherever commerce happens. We're making a difference with leading-edge solutions that help retailers build prepaid card destinations, brands connect wit...

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INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

June 9, 2023