Account Representative - job 2 of 4

We are excited to welcome an Account Representative to our growing team! Key Benefit Administrators (KBA) is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity!

Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!

If you are passionate about delivering high quality service and would like to be part of our supportive family culture – we want to hear from you. The Account Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity.

Account Representative Overview: We believe that "Wow Customer Service" means a focus on providing responsive and friendly assistance with a caring human touch to our members and clients. This position services our clients by addressing their needs and providing consistent communications, follow-up services and monitoring of accounts while fulfilling the role of "internal client relationship manager".

Account Representative Essential Duties and Responsibilities:

• Provides superior, professional, ongoing, and consistent communication and customer service with designated clients, to maintain a positive, long-term relationship.

• Works in coordination with the implementation team to successfully onboard new accounts.

• Proactively resolve client specific issues and needs.

• Practice relationship building specific to each client based on their needs and culture.

• Understand and demonstrate a strong understanding of benefit plan designs and their impact for each client, and coordinate plan design changes understanding the client's goals & needs.

• Audit and execute distribution of reports to clients and brokers.

• Knowledgeable in all aspects of compliance and communicating with client and brokers on timing of those requirements along with associated costs.

• Demonstrates the KBA value proposition to both client and brokers, incorporating it into all recommendations and resolutions.

• Attend and facilitate team meetings/training as required.

Account Representative Competencies, Knowledge, Skills and Abilities:

• Bachelor's Degree in Insurance, Business or Accounting preferred OR a minimum of 3-5 years superior customer service, claims or other insurance experience in the healthcare industry (3rd party administrator, fully insured or self-insured).
• Strong organizational and analytical skills.
• People and team oriented.
• Strong verbal and written communication skills as well as math and computer skills.
• Detail oriented and ability to multi-task.
• Ability to interface with client contact in a self-funded, fully insured or 3rd party administrator environment.
• Skilled at client relations with brokers.

More about Key Benefit Administrators:

KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/

Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.

Learn more about KBA here: https://keybenefit.com/

Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.

Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm

If you are unable to complete an application for the Account Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Account Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.