Job details

Account Retention Associate

Overview:

Account Retention Associate

We are currently searching for an Account Retention Associate to workout of our Corporate office in Wilkes-Barre, PA.

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we’re looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

Hybrid work schedule: Three days in the office, two days from home
Generous vacation and sick time
Closed on all major holidays
Healthcare benefits begin on your first day of employment
401K with company match and profit sharing
Every 5 years employees receive a generous monetary award to be used toward a vacation!
Tuition reimbursement after six months of employment
Discover opportunities to advance your career
Be part of Berkshire Hathaway Inc., one of the world’s most admired companies

Responsibilities:

The Account Retention Associate will be responsible for telephone and electronic outreach directly to Berkshire Hathaway GUARD Insureds to work with them in minimizing policy cancellations due to late or untimely payment practices. In addition to providing this service to Insureds, Account Retention Associate Trainee will also be able to discuss various payment options aimed at avoiding future untimely payment situations and discuss benefits of our Policyholder Service Center.

Outreach to insureds prior to the start of Cancellation procedures
Entering payments for e check, ongoing direct draft, and credit card
Providing mailing information
Providing information pertaining to installment/late fees
Creating refinancing options based on endorsement or audit premiums
Documenting insured conversations
Documenting change of address/telephone/or policy contact information
Policyholder Service Center Review
Direct insureds to agent regarding additional potentially eligible products available to the insured
Work with Accounting Department when necessary to adjust billing or gather information

Qualifications:

Qualified candidates will exhibit:

Excellent oral and written communication skills
Attention to detail and accuracy
Proficient computer skills
Customer service focus
A very strong sense of self-motivation
Genuine interest in assisting insureds in order to avoid the unnecessary frustration of cancellation and reinstatement (and potential non-renewal)