Account Specialist (Williston)

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is located in-office within our Williston, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

Pay Level: 018

FLSA Category: Non-Exempt-Hourly

A day in the life

The Account Specialist is responsible for supporting the sales and account management activities for all product lines. This includes answering member, client and/or broker inquires, assisting in enrollment processing, claims billing, account servicing as well as client implementation and renewal process.

Your responsibilities will include

• Provides assistance, service and education to members, clients and/or brokers. Ensures accuracy and timeliness in responding to a variety of inquiries. Processes and resolves issues with varying complexities, which may include documentation of calls, system updates and/or claims research.
• Ensures proper follow-up regarding inquiries from members, clients, and/or brokers relaying and gathering appropriate information to and from internal team members to resolve issues or discrepancies.
• Educates and provides product information and application assistance for members, clients and/or brokers.
• Assists with distribution of materials to clients.
• Assists internal staff in communicating processes, claims filing requirements, contract changes, underwriting policies and billing procedures to clients, consultants, agents, brokers, and members.
• Completes, reviews and processes client and individual paperwork. Follows-up for additional information, as needed.
• Researches and resolves benefits, billing and/or claims issues.
• Supports sales and account management activities such as processing new to blue clients and renewals for assigned accounts.
• Proactively informs internal team members regarding changes to client information.
• Calculates renewal rates and formulates a proposal for new to blue clients and renewals.
• Sells individual products including health insurance, Medicare products, supplemental insurance, dental, vision, travel and ancillary products, if applicable.

What you need to succeed

• A High School Diploma / GED and at least 1 year of experience in a customer-focused role.
• Insurance Producer License or willingness to obtain this within 3 months of hire and maintain continuing education requirements annually.
• Shows interest in understanding the needs and expectations of others.
• Pays close attention to the details of work.
• Clearly communicates when delivering information to others.
• Has the ability to prioritize in a changing environment and is organized.
• Uses effective approaches for choosing a course of action when collaborating with others.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits and perks

• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 7/11/2023 at 8:00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)