Job details

Accounts Receivable & Customer Support Specialist

Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Focused on helping achieve the Finance Shared Services mission of serving the business accurately, efficiently, and politely with the vision to operate silently in the background so the business can maximize profitability. This is accomplished by reviewing & researching billing tickets reported by customers, working within accounts receivable and with other departments to resolve the tickets, communicating resolution to customers, and logging root causes that require further analysis to prevent reoccurrence.

Essential Job Functions:

Prioritize workflows from the ticketing system to adhere to the businesses given SLA’s
Communicate effectively with internal and external customers (verbal and written) to provide feedback on tickets
Perform account reconciliations and analysis to give clear solutions to problems internally and provide guidance on how to fix issues
Review legal agreements and understand how to translate these into the multiple ERP’s to support the billers ability to input these
Investigate problems to identify root causes and escalate these for resolutions within the business to stop reoccurrence
Provide timely and accurate feedback to internal and external customers based on need
Collaborate with interdepartmental teams to provide feedback on root cause
Perform other activities as assigned
Adhere to department policies, procedures, and expectations

Qualifications

Education: High school diploma

Experience: Minimum 3 years in Accounts Receivable. Gaming experience preferred.

Knowledge, Skills, & Abilities:

Proficiency in Microsoft Office applications with a focus on Excel
Preferred experience of Oracle EBS 12
Strong problem solving and analytical skills required
Must have attention to detail with an eye for accuracy
Strong Customer Service skills
Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team player
Ability to be assertive when reasoning and negotiating with customers
Ability to apply fundamental accounting knowledge to daily transactions
Ability to handle multiple assignments effectively managing time
An aptitude to learn new computer programs
Demonstrated communication skills (including active listening, writing, and emotional intelligence)
Detail oriented with demonstrated administrative and organizational skills and ability to prioritize and manage multiple assignments simultaneously
Ability to work independently with minimal direction
Ability to maintain confidentiality, use discretion, and make sound judgment

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits: