Job details

Accounts Receivable Specialist

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You won’t regret it.

POSITION SUMMARY/OBJECTIVE:

The Accounts Receivable (AR) Specialist I is responsible for maintaining client & vendor accounts & aged receivables.

ESSENTIAL FUNCTIONS:

1. Maintain a medium to large base of client and vendor accounts & investigate, reconcile, and collect on accounts.

2. Review and process daily client invoices and process monthly client statements.

3. Process new account setups, prepare customer account applications for approval and escalate if over $10K.

4. Process account corrections, adjustments, write-offs under $250 and customer satisfaction credits.

5. Manage refund requests, release orders/services based on client account status or work with the client directly to satisfy account issues.

6. Respond to internal and external client inquiries via AR inbox, email, phone, ACD call, fax, and/or mail.

7. Create custom invoices and compile spreadsheets for clients monthly or as requested.

8. Assist with RFPs requests & CRM entries and maintain margin targets as directed in collaboration with Sales Representatives.

9. Reconcile account balances to support custom invoices, or as requested.

10. Perform sales support activities transparent to the client including, but not limited, to product inquiry, order status and invoice inquiry.

11. Provide account leadership on an independent basis including coordination of internal analytical, strategy and technical resources, to deliver on client's needs and expectations, while creating a mutually beneficial partnership for Marco and client.

12. Manage equipment/contract changes that impact the custom invoice process.

13. Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.

14. Act in accordance with Marco policies and procedures as set forth in the employee handbook.

15. Perform other related duties, projects, and attend meetings as assigned.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE
High School diploma and two years of experience in A/R or accounting role; or equivalent combination of education and experience.
Associate's degree is preferred.

REQUIRED SKILLS:

Proficiency with business collaboration tools such as a MS Office applications, Outlook and company specific programs.
Excellent communication skills and customer service with internal and external clients.
Enthusiastic, dedicated to the challenge of helping other people.
Demonstrates attention to detail.
Strong ability to exercise independent judgement.
Self-starter with the ability to perform with little or no direct supervision.
Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities.
Function collaboratively as part of a fast-paced, client orientated team.

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.