Training Operations Manager

Compensation Details:$75000 - $90000Job Description:What You’ll Do• Prep for and facilitate Ace Handyman University• Provide backup for GOLive travel when demand requires.• Co-facilitate Office Manager University when needed as back up.• Responsible for utilizing the team to execute all training initiatives.• Provide 1:2:1 support bi-monthly to team members discussing Training Department assignments and assisting in time and project management.• Evaluate current Franchise Training Specialist Team in the field for GOLive content, resulting in cross-training of Team for continuity.• Work with team to evaluate current customers who have adopted/implemented new ideas into their businesses which could result in new Best Practices for the system.• Work with the Learning & Development Specialist to develop and roll-out interdepartmental trainings via live presentations and the Learning Management System.• Conduct weekly Team Meetings and weekly Onboarding/Strategic Meetings• Manage departmental ticketing system and assignment.• Partner with the Learning and Development Specialist to create and insert content into the LMS that is relevant and timely for onboarding.• Oversee vetting process for new vendors valuable to our customer’s systemwide.• Assist in Onboarding any new Training Team members as requested by Director of TrainingRequired Skills• Degree in Education or Business.• Store Operations experience, specifically with Onboarding or Opening new Store locations.• Background in training and/or education with a strong understanding of adult learning theory, experience with classroom & webinar facilitation, and curriculum writing.• People management and scheduling experience.• Proficient in Microsoft Power Point, Teams, and Office 365 Suite.• Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.• Excellent communication, critical thinking, multi-tasking, analytical, organizational, and problem-solving skills required.• Must have a “whatever it takes” attitude and be adaptive to the growing team – helping the company go from Good to Great.• Ability to continually challenge and improve processes by easily identifying opportunities for growth and develop strategies for execution.• Ability to travel up to 25% of the time.• Must be a high producer in autonomous working situations and a self-motivator, including excellent time management skills.Benefits:• 401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.• Paid time off & paid holidays (depending on role and month of hire)• AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.Equal Opportunity EmployerAce Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.Accepting applications on an ongoing basis for this opening. There is no deadline to apply for this position. If you are interested, please click the “Apply” button to submit your application via our Workday Applicant Tracking System (ATS). A Talent Acquisition Partner will review and reach out to you if there is an interest in further pursuing your candidacy for this opening.#LI-CK1Why should you join our team?We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:• Incentive/Commission/Bonus opportunities (Based on role / grade level)• 401(k) retirement savings plan with matching company contributions, eligible on your first day!• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.• Warehouse Merchandise Discount!• Paid time off & paid holidays (depending on role and month of hire)• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.• Benefits are provided in compliance with applicable policies.About Ace Hardware Home ServicesAce Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.Equal Opportunity EmployerAce Handyman Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.DisclaimerThe pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Handyman Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Handyman Services reserves the right to change job duties, including essential job functions, according to business necessity.