Manager, Professional Services

About Achievers

The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Overview:

The Manager, Professional Services role is to successfully lead a team of implementation professionals to deliver employee recognition programs that meet the PS and wider organizational metrics. You will act as the Executive Project Sponsor for programs delivered by your teams. Working in partnership with PS Leadership and wider organization, you will ensure clients are highly satisfied, launches are delivered on time and be a point of escalation to resolve issues. You will proactively coach team members, support them in fulfilling their career goals, and identify and contribute to department development and wider business improvements.

• Provide strategic and tactical leadership and guidance in the end-to-end delivery of the Achievers platform to our clients.
• Provide vision for and direct oversight of issue-based problem solving, business case development, solution delivery and ongoing relationship management to ensure strategic use of the Achievers platform in support of our clients’ business objectives.
• Act as the Project Sponsor for Achievers’ implementation projects.
• Work with Sales Executives and prospects to scope and sell professional services.
• Attend key project meetings to support in building Executive level client relationships.
• Be a point of escalation, manage escalated issues and facilitate resolution with the team and wider business, proposing solutions and recommendations to clients.
• Work cross-functionally with Development, Operations, Product and Senior Management teams to effectively guide projects as and when required.
• Continue to drive forward on our strategic initiatives providing guidance and input to the business.
• Oversee the team of Technical Consultants and ensure all team members are working effectively together.
• Ensure teams are operating at a high performance level and overall project delivery is progressing as planned.
• Pro-actively coach team members through regular 1:1s.
• Responsible for performance management.
• Responsible for team succession planning and recruitment.
• Create and foster a collaborative environment.
• Maintain employee engagement and act as an advocate for your direct reports.
• Review implementation methodology and tools, work with team members to implement improvements in key areas.
• Reinforce consistent use of implementation methodology and tools.

• Bachelor’s degree in an appropriate field from an accredited college/university; MBA or advanced degree from an accredited college/university preferred.
• Exceptional communication and interpersonal skills, with a demonstrated ability to manage large teams, complex work streams and projects, and gain the confidence and respect of senior level executives.
• 10 – 12 years of related experience.
• 4 – 6 years of managing implementation or professional services teams.
• Demonstrated ability to manage diverse teams in SaaS environment.
• Demonstrated ability to succeed in fast paced, growing company.
• Strong project management, consulting, risk management, and issue resolution skills.
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery.
• Strong attention to detail.
• Can do, team oriented attitude.

#LIRI1

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation. 

We believe in moving quickly, failing fast, and adapting to change. 

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do. 

Benefits & Perks for permanent full time employees:

·      Competitive Pay 💰

·      Parental Leave Top-up 👶🏼

·      Health Benefits and Life Insurance Coverage Upon Your First Day  🩺

·      RRSP Matching 🙌🏼

·      Flexible Vacation  🏖️ 

·      Employee and Family Assistance Program  🤝🏽

·      Full access to the LinkedIn Learning Library 👩‍💻

·      Internal Mentorship Program  🎓

·      Employee-Led Employee Resource Groups  👏🏼

·      A beautiful office space located in Liberty Village, Toronto 🇨🇦

·      Participation in our Points-based Employee Recognition Program ✨ 

·      Opportunities for professional development and career growth 📈 

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.