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Customer Account Manager
Acquia is seeking an ambitious Customer Account Manager responsible for developing and maintaining existing customer relationships. This role will engage in the day-to-day management of the account including issue resolution, aiming for customer satisfaction and subscription renewals.
Skills
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Experience with Salesforce.com and other CRM tools
- Ability to explain/present solutions in the context of business requirements
- Incredibly detail oriented, ability to manage multiple/conflicting priorities
- MS Office knowledge including Word, Excel, and PowerPoint
Responsibilities
- Maintain account retention while providing exceptional customer service and developing client relationships
- Identify and close new opportunities within existing customer base
- Create and execute on a territory plan to drive customer retention and upsell opportunities
- Coordinate with business users and procurement for timely renewals
- Generate trusted relationships with customers
- Ability to manage multiple systems and administration simultaneously
Benefits
- Equal opportunity employer with a diverse and inclusive work environment
To read the complete job description, please click on the ‘Apply’ button
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Full-time, remote
DATE POSTED
June 24, 2024
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