Job details

Customer Account Manager - job 2 of 2

Acquia is seeking an ambitious Customer Account Manager responsible for developing and maintaining existing customer relationships. This role will engage in the day-to-day management of the account including issue resolution, aiming for customer satisfaction and subscription renewals.

Skills

Strong leadership, teamwork, communication & cross-group collaboration skills
Experience with Salesforce.com and other CRM tools
Ability to explain/present solutions in the context of business requirements
Incredibly detail oriented, ability to manage multiple/conflicting priorities
MS Office knowledge including Word, Excel, and PowerPoint

Responsibilities

Maintain account retention while providing exceptional customer service and developing client relationships
Identify and close new opportunities within existing customer base
Create and execute on a territory plan to drive customer retention and upsell opportunities
Coordinate with business users and procurement for timely renewals
Generate trusted relationships with customers
Ability to manage multiple systems and administration simultaneously

Benefits

Equal opportunity employer with a diverse and inclusive work environment

To read the complete job description, please click on the ‘Apply’ button

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FUNDING

Series C

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE