Senior Manager, Partner Operations

The Senior Manager, Partner Operations at Acquia is responsible for overseeing operational tasks and partnership oversight, including contract onboarding, deal registration, and marketing approvals. You will drive cross-functional projects that impact key strategic partnerships while providing insights from business analytics to improve partner performance.

Candidates for the Senior Manager, Partner Operations role at Acquia should have over 5 years of experience in program or project management, particularly in Go-To-Market analytics, partner strategy, and operations within the enterprise software industry. A strong understanding of partner ecosystems and proficiency in tools like Salesforce and Excel are essential.

In the Senior Manager, Partner Operations role at Acquia, you will support sales and partners by providing cross-functional visibility into deal execution and coordinating engagement logistics. Your insights will support the company's GTM initiatives, ensuring alignment and driving strategic growth within the partner ecosystem.

Essential skills for the Senior Manager, Partner Operations role at Acquia include strong analytical capabilities, excellent communication skills, and organizational adeptness. Additionally, the ability to manage multiple projects, respond to shifting priorities, and engage with a variety of stakeholders is crucial for success.

The work environment for the Senior Manager, Partner Operations at Acquia is remote, allowing professionals to collaborate from various locations. Emphasizing a culture of innovation and teamwork, Acquia provides a supportive atmosphere where you can thrive while driving significant initiatives across global operations.

In your response, highlight specific instances where you've successfully facilitated partner onboarding processes. Discuss the tools and methods you used to ensure partners were equipped with necessary resources and support for effective collaboration.

Discuss your approach to prioritization, such as using project management tools or methodologies like Agile. Provide examples of how you've juggled multiple projects while meeting deadlines and maintaining communication with stakeholders.

Focus on key performance indicators (KPIs) you commonly analyze, such as deal registration rates, partner engagement levels, and customer feedback. Explain how these metrics impact overall strategic decisions and future partnerships.

Provide a specific example where your data analysis directly led to process improvements. Discuss the tools you used and the outcome of your findings to showcase your analytical skills.

When addressing this question, share strategies that demonstrate your diplomatic approach, such as regular updates, transparency in communication, and actively seeking feedback from executive stakeholders.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenge you faced and how you resolved it. Emphasize your problem-solving skills and adaptability in addressing partners' unique needs.

Detail your experience with Salesforce, focusing on specific functionalities you have utilized. Discuss how your proficiency with this CRM tool has benefited your project management and partner operations tasks.

Emphasize the importance of clear communication among cross-functional teams and partners. Provide examples of how effective communication has led to successful project outcomes or improved relationships.

Discuss methods you use to stay up-to-date with industry developments, whether through networking, formal training, workshops, or subscribing to relevant publications. Highlight your commitment to continuous learning in this field.

Describe a specific project where you played a key role in managing partnerships. Highlight your contributions, the strategies you employed, and the ultimate impact on the business.