Job details

Cloud Software Support Engineer (German Language)

Acronis is a global cyber protection company seeking a Cloud Software Support Engineer who is fluent in German and English. The role focuses on providing technical support to customers and managing relationships with service providers.

Skills

Fluent in German and English.
Knowledge of Windows Server administration.
Exceptional customer service skills.
Ability to analyze technical issues.

Responsibilities

Provide technical support via email, phone, and chat.
Perform technical analysis of customer problems.
Build and maintain strong relationships with partners.
Collaborate with engineers to provide technical action plans.
Record communication and documents in the support system.

Education

Relevant degree or certification in IT or related field.

Benefits

Competitive health insurance benefits.
Hybrid and flexible working models.
Employee recognition programs.
Monthly sports card and transport card.

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CEO of Acronis

Patrick Pulvermueller

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By Acronis

Data is everywhere — in our computers, mobile phones, the cloud, etc.Our mission is to empower businesses and people by providing them with innovative technology that enables them to monitor, control, and protect the data that their businesses and...

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FUNDING

Mature

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE