Job details

Cloud Software Support Specialist (French language)

Acronis is a global cyber protection company looking for a Cloud Software Support Specialist fluent in French and English to provide exceptional support to customers and partners.

Skills

Fluent in French and English
Technical analysis and troubleshooting skills
Exceptional customer service
Knowledge of Windows Server administration

Responsibilities

Provide technical support for software-related inquiries
Perform technical analysis and define resolution plans
Build and maintain strong partner relationships
Interact with engineers to provide technical action plans
Ensure accurate recording of all communications in the support system

Education

Relevant degree or equivalent experience in technical support

Benefits

Competitive health insurance benefits
Hybrid and flexible working models
Employee recognition programs
Training and professional development opportunities

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3.9

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CEO of Acronis

Patrick Pulvermueller

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By Acronis

Data is everywhere — in our computers, mobile phones, the cloud, etc.Our mission is to empower businesses and people by providing them with innovative technology that enables them to monitor, control, and protect the data that their businesses and...

18 jobs

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FUNDING

Mature

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE