Director of Operations - Millennium Tower

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management seeks a dynamic and experienced Director of Operations to join our team at the prestigious luxury residence, Millennium Tower, located in San Francisco. This role is ideal for a service-oriented leader with a background in luxury hospitality, preferably in high-end hotels or luxury hotel residences, with specific expertise in the rooms division, including front office, guest relations, valet, and housekeeping.

The Director of Operations will oversee daily operations and ensure our team delivers the highest standards of luxury service. This role requires a keen eye for detail, a passion for training, and a commitment to upholding the premium guest experience Millennium Tower is known for.

• Lead, train, and inspire team members to achieve excellence in service across all departments within the rooms division (front office, guest relations, valet, and housekeeping).
• Develop and implement best practices and procedures to enhance operational efficiency and service quality.
• Collaborate with team members to proactively resolve guest issues, ensuring each resident’s experience meets or exceeds luxury standards.
• Monitor and uphold all service quality standards, conducting regular audits to maintain compliance.
• Flexibly manage scheduling to ensure consistent coverage, with weekend availability and varied start/end times as required.

• Proven experience in a luxury hospitality setting, ideally in a hotel or hotel residences, with significant expertise in the rooms division.
• Demonstrated ability to lead and motivate teams, with a strong focus on training and staff development.
• Excellent communication and problem-solving skills, with an unwavering commitment to delivering exceptional guest experiences.
• Availability to work weekends and adapt to varying schedules to meet operational needs.

• 100% Employer Paid Health Benefits for individual + family
• Competitive salary + annual bonus up to $10,000
• Uniforms + dry cleaning
• 401(k) + company match
• Paid time off + holiday pay

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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