Job details

Senior Product Manager, Integration

We think Lawyers are Awesome. We have deep respect for what lawyers do. Lawyers impact every milestone in our lives and businesses. It benefits everyone when lawyers have the freedom and tools to do their best work for their clients – to be awesome. Actionstep exists to help Lawyers be awesome.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.

THE PURPOSE OF YOUR ROLE

The Senior Product Manager for Integrations will deliver roadmap initiatives that will bring products all the way from concept to launch and into lifecycle management. This role will play an integral part in the organisation to manage and maintain overall user experience using applied design thinking, agile and lean practices.

The Senior Product Manager for Integrations will maintain assigned products, manage ongoing product planning, requirements, development of new features, functionality and integrations. The role is ultimately tasked with the delivery of unique value-based products based on customer insights.

The Senior Product Manager for Integrations will also take responsibility for the creation of a product vision and strategy, product governance and senior stakeholder communication.

WHAT YOU WILL BE DOING

In this role, you will be accountable to…

§ Develop and execute the product vision and strategy for integrations with partners and third-party services.

§ Conduct customer discovery for API and integration solutions to identify user needs and inform product development.

§ Collaborate with engineering, design, and partner teams to design and launch APIs and integrations that meet customer needs.

§ Monitor and analyze user engagement and satisfaction with integrations to drive continuous improvement.

§ Engage with partners to foster collaboration and identify new integration opportunities.

§ Perform any other duties within the scope of the key responsibilities as directed

Relationship Management:

§ Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.

§ Attend and proactively contribute to customer, partner and internal meetings with the view to add value in a constructive manner.

Professional Development:

§ Actively looking to build own career through delivery of self and assisted professional development initiatives.

§ Being a thought leader both within Actionstep but also in the wider industry.

§ Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

§ Proactive in identifying and participating in the continuous improvement of processes and procedures within the Product Development organization.

§ Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

§ Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

§ Undertaking any other reasonable duties as required

Essential:

· 5+ years of experience in product management, specifically with APIs or integrations.

· Strong analytical skills and experience in using data to inform product decisions.

· Strong technical skills; experience in the legal industry is a bonus.

· Proficient in collaborating effectively in a remote work environment, with occasional travel to meet the team.

· Empathy for users and a passion for developing products that deliver exceptional value and delight users.

Specifications:

· Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers

· Ability to influence multiple stakeholders without direct authority

· Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams

· Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions

· “Can do” attitude of empowerment to take 100% responsibility for achieving our mission

· Appreciative of direct communication as both an active communicator and eager listener

Personal Skills, Attributes & Behavioural Competencies:

§ Ability to work in both team and individual capacities.

§ Ability to manage multiple streams of work effectively.

§ Ability to manage your daily workload through best practice time management techniques.

§ Great communication and interpersonal skills.

§ Passionate about teamwork and collaboration.

WHO YOU WILL WORK WITH