Activities Host - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a(n) Recreation Attendant who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Recreation Attendant will be equal parts curious learner, innovator, administrator, mentor and motivator.

Summary of Essential Functions & Responsibilities

• Assist in leading and coordinating activities throughout the Resort, including other events on other properties.
• Be prepared to greet all guests in an engaging, friendly way.
• Find out children’s names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay.
• Host and provide crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events.
• Serve beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed.
• Set up/Monitor/Facilitate seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, Festival Cross Promotions.
• Assist with elevated children’s events, entertainment pieces, and programs during all holidays. For example; Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year’s Eve Celebration, Festival programming offsite.
• Prep for our nightly S’mores Roasting, making s’mores kits, preparing the area, building a fire, and hosting the event.
• Engage a crowd as you read Bedtime Stories from the Imagination Library each night to guests.
• Assist with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc.
• Contribute ideas for new crafts and other activities.
• Perform as special characters throughout the year. This could be anything from being an Elf character during the Christmas season to wearing a costume for special holidays. Assist other departments as needed and be receptive to cross training.
• Present a patient, enthusiastic and loving attitude towards guests and fellow hosts at all times.

Management reserves the right to change and/or add to these duties at any time.

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be able to be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to life 30 lbs.

• Must be a minimum of 17 years of age.
• Must have at least 6-month’s job-related experience.
• Basic computer knowledge and usage preferred.
• Must successfully complete a post-employment offer background check and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.