Merchant Success Director

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served thousands of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

Make ADDI the best financing and payments solution in the eyes of our allies, becoming a strategic partner to their businesses and delivering a spectacular ally experience and growth

Outcomes

• Create a merchant management methodology that enables us to serve our current merchant base, cross-sell merchants with new product offerings, and become the partner they turn to when looking for tools to reach their goals…

  • Segment merchants according to their business and strategic needs, identifying commercial, product and service levels for each of them

  • Lead the relationship with allies and activate 100% of potential origination of the signed contracts

  • Restructure team (KAMs portfolios, etc.) to better serve our merchant base

• Deliver flawless merchant experience, achieving 80+ NPS and a strong referral network

Competencies

• Deep knowledge of B2B commercial operations

  • 5+ years working in B2B commercial operations

  • Extensive knowledge of building a “success” function in a B2B organization, leading all commercial activities after a client is acquired

  • Experience being accountable for company-wide budget attainments

• Extensive experience working in high-growth B2B roles - with tech related product

  • Worked 3+ years in startup or other high-growth organization in B2B commercial roles

  • Track-record of having grown a client portfolio from c. 30M GMV base to 5-7x that in 12-24 months 

  • Strong familiarity with building and scaling segmented service models for a client base

  • Familiarity with scaling tech-based product adoption -- must have basic tech understanding to be able to interact with product team

• Specific experience in B2B clients life-cycle management

  • Experience with client activation and implementation of processes that reduce ramp-up time for clients and reduce leakage of clients that are acquired but never get to desired usage

  • Track-record of building commercial campaigns with clients to further deepen relationships once steady-state is reached

  • Capability of adjusting commercial conditions with clients when product benefits or competitive landscape changes 

  • Experience using Salesforce to enable commercial teams

• Strong leadership and team-building capabilities

  • Has built and led a multi-country team, starting from scratch and scaling to multi-billion dollar yearly operations

  • Has demonstrated followership through her career and has a track-record of recruiting highly successful teams

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 50% for dependents), flexible time-off, learning budget, and visa sponsorship for foreigners.