Onboarding and Operations Specialist

Adecco is seeking a dedicated and organized individual to join our client’s Health Benefit Solutions (HBS) Operations team. As an Onboarding and Operations Specialist, you will play a crucial role in providing exceptional support to our Institutional and Personal Retirement clients. This role offers competitive compensation (23.44/hour) over a 9 month contract.Top reasons to work with Adecco:• Weekly Pay• Upskilling opportunities through the Adecco Aspire Academy• Dedicated onboarding specialist to guide you from offer to your first day.Qualifications:• 1-2 years of related work experience• Bachelor's degree preferred or 3+ years of experience in Financial Services• Strong organizational skills• Excellent communication skills (verbal and written)• Strong problem-solving and decision-making skills• Attention to detail• Team-oriented mindset• Basic PC and math skillsResponsibilities:• Resolve complex client problems and escalated issues promptly and efficiently.• Ensure all customer inquiries and complaints are addressed in accordance with corporate policies and SLAs.• Stay updated on new product developments, process enhancements, and regulatory changes impacting HBS products and services.• Assist with regulatory and audit assessments as needed.• Provide efficient and courteous service to internal associates and external clients.• Track and report Siebel case metrics.• Liaise with HBS and other business partners, including external vendors, to ensure high-quality client service.• Oversee vendor performance to ensure SLAs are met.• Perform operational functions such as response/research, account maintenance, and inquiry resolution.• Collaborate with team members to support workloads and provide back-up support for various HBS processes.• Track billing reconciliation for clients and follow up on aged receivables.• Assist with fulfillment mailing quality assurance, mail tracking, and peer review.• Support team projects as assigned by the Team Leader or Manager.• Perform additional duties as assigned.Pay Details: 23.44 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.