User Experience Designer (Seller)

We are looking for a highly collaborative and motivated UX Designer I to join our Seller Experience Team, a cross-functional group working on one top strategic priorities: supporting the success and growth of hobby sellers around the world. Together, you’ll look critically at how our product experiences delight our customers while also fitting our business goals. You’ll have the opportunity to show your diverse UX background throughout the entire product design process. You will perform agile UX design and usability testing, lead workshops to help teams get to successful solutions, see products through to delivery, and understand how they create more value for our customers.User Experience Research, Strategy & Design Team is a dynamic team of mixed method UX Research and Data Strategists, multi-disciplined UX Designers, and Copywriters. Our mission is to promote a culture of design thinking that results in useful, scalable, engaging and brand-worthy products. We champion a human-centered approach to product design, and advocate for our customers as we build alongside product and technology teammates.If you’re enthusiastic about beautiful, user-centered design that is heavily rooted in quantitative data and qualitative insights, and have experience leading design initiatives across the entire product lifecycle within a cross-functional team, this is an excellent opportunity! Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion.You don’t have to be a hobbyist or gamer to love working , but you should be comfortable embracing (and amplifying!) our commitment to making hobbies and games accessible, fun, and rewarding for everyone.Essential FunctionsAs a UX Designer I on the Seller Experience team, you will:- Rapidly prototype, build and ideate on seller tool and product designs informed by user needs, data, business objectives and technical capabilities; resulting in scalable experiences that can be adopted by multiple groups and span across multiple channels of the business.- Serve as subject matter expert on small business hobby and collectible sellers’ practices, experience needs, and UX solutions for their long-term success.- Collaborate within a multidisciplinary team, working closely with engineering, product and business partners to find solutions that meet the needs of both the business and customers.- Create solutions with the appropriate level of detail and fidelity for every UX phase of the product development life cycle, actively scaling design assets from simple sketches, design concepts, high-fidelity wireframes, clickable prototypes and final annotated design deliverables.- Design for accessibility standards and help to maintain standardized design language systems.Work closely with UX Researchers/Strategists on testing protocol, collection and synthesis of customer insights to ensure UX solutions are aligned to customer expectations.- Help create new design processes to improve the quality of products delivered while increasing the speed of delivery.Competency (Knowledge, Skills and Abilities)- 3+ years of UX Design experience, including subject matter expertise in designing solutions for small businesses, both within the United States and internationally.- Have designed tools and workflows for SaaS products, including account registration and management, in eCommerce and online marketplace contexts.- Excellent interpersonal and communication skills.- Mastery of working within an agile environment and a multidisciplinary team, including: your fellow designers, product managers, software engineers, front end engineers and stakeholders.- Mastery of standard interactive design tools like Figma and the Adobe Creative Suite.- Experience in creating end-to-end design solutions.- Understanding of HTML, CSS and responsive design principles- Experience using user research and usability testing to inform and validate design solutions- Experience leveraging A/B results and analyzing user feedback and other data to enhance the user experience.- Experience developing seamless designs are accessible to a variety of users from many devices and platforms.Required Qualifications- A Bachelor’s Degree in a relevant field of study, or a combination of education and experience.- Demonstrated success as a UX Designer or similar role working with B2B tools for sellers in the eCommerce space.- Able to successfully execute all UX activities and deliverables of a design project from start to finish.- A portfolio or samples of work demonstrating your process for creating user-centered and business impactful software product design solutions.- A collaboration and team-focused work approach.Preferred Qualifications- A deep love of the hobby, gaming, or collectibles space.- Degree in Design, HCI, or a related field.- Experience in eCommerce software industry.