Administrative Assistant - job 1 of 2

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Stiles Machinery is currently hiring for an Administrative Assistant to join our National Tech Support Team. As an Administrative Assistant, you will be responsible for supporting the National Tech Support team by answering phone calls, data entry and providing exceptional customer service.

• Answer Technical Support calls and enter call reports into the ticket system
• Provide support to our main switchboard
• Assist with various data entry duties
• Provide support to National Service and Parts Administration Teams
• Perform other clerical tasks as assigned

QUALIFICATIONS

• Prior customer service and/or call center experience preferred

SKILLS & ABILITIES

• Ability to work independently and in a fast paced environment
• Excellent listening skills
• Strong written and verbal communication skills
• Exceptional organizational skills
• Proficient with Microsoft Office Suite

Staring wage $16-$18 per hour

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Grand Rapids, MI 49512: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person