Administrative Representative

Enterprise has an opportunity for a Full-Time Call Center Administrative Representative. This position will hold a primary responsibility of providing a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

• Schedule #1 - Sunday through Thursday, Off Friday & Saturday
• Schedule #2 - Thursday through Monday, Off Tuesday & Wednesday

• Paid Time Off, starting with 15 Days off per year and 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

• Daily GPS Inventory and Re-conciliation
• Daily customer service email, response and resolution.
• Answer customer calls – Rate changes, Location Changes, Extension. Etc
• Clear communication with management regarding customer callback requests

• Work past due rentals through multiple rental systems - Daily
• Callbacks -daily
• Incomplete Rentals/Returns – Daily

• Maintain Lost & Found control via Lost Returns Website.
• Log Lost items into system as received.
• Match to customer claims
• Ship lost items to customers.
• Maintain neat lost and found closet.
• Phone conversation regarding Lost Returns process.

• Process, Tow exchanges, recovery from tow yards daily
• Daily update on Unaccounted units, work with Fleet Supervisor. – Camera research, exit logs, Odyssey information.
• Work with Risk on Failure to return contracts
• Close Pended contracts daily

• Send daily License Plate dead list to LP Clerk at Admin office.
• Process received plates daily. Physically attach LP to cars and send email requesting holds removed.
• Work LP on hand daily with updated unit location.
• Mail plates to Admin or applicable branches, groups.

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must be able to read, write, speak and understand English
• Minimum 1 year experience handling basic customer service and office administration functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Apart from religious observations, must be able to work the following schedule: 9am – 6 pm, 5 days a week with typical days off of Tuesday/Wednesday or a Friday/Saturday.